<![CDATA["Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.]]>Hi there.
I received the new Flic Hub this morning.
I can sort of get it working, but I am having a very frustrating issue and cannot find any instructions for resolving.

After connecting to the hub, I receive a iOS Alert within the flic app saying:

"Could not add user to Hub
Could not register your user with the Hub.
Some actions like IFTTT, Zapier and Flow might not work as expected.
Please make sure your phone has Internet connection and connect to the Hub again to solve this issue."

Well, my phone does have internet connection. And bluetooth is on.
And the hub has both ethernet and WiFi connection.

But nothing changes and I get this alert every single time I open the app.

Any advice on how I can solve this and be fully connected?

(I have tried a full reset of the hub, but this didn't change anything).

Thanks for your help.

]]>https://community.flic.io/topic/17670/could-not-add-user-to-hub-not-working-and-persistent-alert-in-ios-app-please-helpRSS for NodeTue, 14 Apr 2026 21:04:38 GMTMon, 02 Dec 2019 18:41:15 GMT60<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Sat, 09 Dec 2023 09:30:57 GMT]]>@fjolnir Please try again now.

]]>https://community.flic.io/post/21075https://community.flic.io/post/21075Sat, 09 Dec 2023 09:30:57 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Sat, 09 Dec 2023 08:29:15 GMT]]>I get the same error message on my hub that just arrived today. App is at the latest version, I've tried resetting the hub, and creating a new account. Nothing seems to fix it. I'm also not able to add it to homekit("since it is not registered on in our system").

Any ideas about how to fix this?
My hub serial is HBACG45-41937

]]>https://community.flic.io/post/21074https://community.flic.io/post/21074Sat, 09 Dec 2023 08:29:15 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Thu, 27 Jul 2023 16:03:43 GMT]]>@jonasnordstrom Hi! This is fixed in the new beta version 5.5.3!

]]>https://community.flic.io/post/20740https://community.flic.io/post/20740Thu, 27 Jul 2023 16:03:43 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Wed, 26 Jul 2023 15:18:16 GMT]]>@jonasnordstrom our beta hubs are not available for cloud functionality yet. We will release this functionality later in August.

]]>https://community.flic.io/post/20738https://community.flic.io/post/20738Wed, 26 Jul 2023 15:18:16 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Wed, 26 Jul 2023 08:51:47 GMT]]>I Have the same problem.

HUB HBMAG09-00229 iOS.

]]>https://community.flic.io/post/20737https://community.flic.io/post/20737Wed, 26 Jul 2023 08:51:47 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Wed, 07 Sep 2022 14:14:45 GMT]]>@walterianneo I made an update to our server. Please try again now.

]]>https://community.flic.io/post/20415https://community.flic.io/post/20415Wed, 07 Sep 2022 14:14:45 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Wed, 07 Sep 2022 02:31:59 GMT]]>@Emil I’m getting the error where it says…

Could not register your user
with the Hub. Some actions
like IFTTT, Zapier and Flow
might not work as…

HBACFO1-34197

I’m on an iPhone

]]>https://community.flic.io/post/20413https://community.flic.io/post/20413Wed, 07 Sep 2022 02:31:59 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Sun, 04 Sep 2022 18:24:21 GMT]]>Having same issue! Can someone please assist?
Hub: HBACE21-24568

]]>https://community.flic.io/post/20411https://community.flic.io/post/20411Sun, 04 Sep 2022 18:24:21 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Fri, 02 Sep 2022 23:32:48 GMT]]>I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

Thanks

]]>https://community.flic.io/post/20410https://community.flic.io/post/20410Fri, 02 Sep 2022 23:32:48 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Sat, 13 Mar 2021 00:01:25 GMT]]>Hi @Emil ,
Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

]]>https://community.flic.io/post/19893https://community.flic.io/post/19893Sat, 13 Mar 2021 00:01:25 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Fri, 12 Mar 2021 21:34:21 GMT]]>@Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

15413

Hello,

Yes, you're right, it was "HBABC51-15413".

I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

]]>https://community.flic.io/post/19890https://community.flic.io/post/19890Fri, 12 Mar 2021 21:34:21 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Fri, 12 Mar 2021 12:55:09 GMT]]>@dev-0 Are you sure you have the exact same issue as in the original question?

The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

]]>https://community.flic.io/post/19888https://community.flic.io/post/19888Fri, 12 Mar 2021 12:55:09 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Fri, 12 Mar 2021 00:47:52 GMT]]>Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
HBABC51-15603
HBABC51-15333
HBABC51-15555
HBABC50-15208
HBABC50-15413
HBABC51-15350

Thank you!

]]>https://community.flic.io/post/19885https://community.flic.io/post/19885Fri, 12 Mar 2021 00:47:52 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Thu, 11 Mar 2021 22:43:43 GMT]]>I am also having this issue with hubs:
HBABC51-15456
HBABC51-15566
HBABC51-15462

Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

]]>https://community.flic.io/post/19884https://community.flic.io/post/19884Thu, 11 Mar 2021 22:43:43 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Fri, 12 Feb 2021 12:58:39 GMT]]>@Emil yes they do, thanks a lot Emil.

]]>https://community.flic.io/post/19834https://community.flic.io/post/19834Fri, 12 Feb 2021 12:58:39 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Fri, 12 Feb 2021 11:32:30 GMT]]>@flic-s Should work now.

]]>https://community.flic.io/post/19833https://community.flic.io/post/19833Fri, 12 Feb 2021 11:32:30 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Thu, 11 Feb 2021 19:22:06 GMT]]>Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
Serial HBACE04-21587

]]>https://community.flic.io/post/19832https://community.flic.io/post/19832Thu, 11 Feb 2021 19:22:06 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Tue, 04 Feb 2020 10:15:51 GMT]]>@bertrandom done

]]>https://community.flic.io/post/19162https://community.flic.io/post/19162Tue, 04 Feb 2020 10:15:51 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Tue, 04 Feb 2020 06:39:41 GMT]]>@Emil Are you able to reset mine on your backend?

]]>https://community.flic.io/post/19161https://community.flic.io/post/19161Tue, 04 Feb 2020 06:39:41 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Tue, 04 Feb 2020 06:24:51 GMT]]>Hi, I'm having the same issue. My serial # is HBABD04-16180.

]]>https://community.flic.io/post/19160https://community.flic.io/post/19160Tue, 04 Feb 2020 06:24:51 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Sun, 05 Jan 2020 20:06:21 GMT]]>@Emil mine is working great now! However I can’t get my IR blaster to do anything

]]>https://community.flic.io/post/19034https://community.flic.io/post/19034Sun, 05 Jan 2020 20:06:21 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Thu, 02 Jan 2020 08:33:04 GMT]]>@techyowl Now it should work!

]]>https://community.flic.io/post/19003https://community.flic.io/post/19003Thu, 02 Jan 2020 08:33:04 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Wed, 01 Jan 2020 00:27:29 GMT]]>@Emil HBABC49-15173 is what is on the back of my Hub LR next to Serial Number. Also the LED likes to stay solid Yellow sometimes which is interesting. Issue is still there today.

]]>https://community.flic.io/post/19000https://community.flic.io/post/19000Wed, 01 Jan 2020 00:27:29 GMT<![CDATA[Reply to "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help. on Wed, 01 Jan 2020 00:21:51 GMT]]>What serial numbers do you have on your hubs?

]]>https://community.flic.io/post/18998https://community.flic.io/post/18998Wed, 01 Jan 2020 00:21:51 GMT