<![CDATA['Error Not Authenticated' on Update Firmware from 3.0.3]]>Just got my Pro kit and could not get Alexa integration to work. The Skill seems to install and log in OK, but "Alexa, Discover my devices" finds nothing (and yes, I have connected my six buttons and assigned an Alexa trigger to one of them). I also tried both pressing and not pressing the Flic button during the discovery time. I'm using the Android app on a Samsung Note 9.

As part of my (extensive) attempts to fix this myself (and yes, I have read the instructions!) I tried to do a firmware update to the hub. The instant I press the 'INSTALL FIRMWARE' button it briefly flashes a 'Downloading' progress page and then replaces this with "Update Firmware: Error Not authenticated". Attempts to assign many of the actions to buttons now fail with "Hub update needed". I have tried this operation several times both with Ethernet and WiFi connection to the hub.

I have to say this device has not made a good first impression!

]]>https://community.flic.io/topic/18054/error-not-authenticated-on-update-firmware-from-3-0-3RSS for NodeSun, 07 Jun 2026 20:07:49 GMTTue, 01 Jun 2021 21:42:51 GMT60<![CDATA[Reply to 'Error Not Authenticated' on Update Firmware from 3.0.3 on Wed, 02 Jun 2021 12:56:01 GMT]]>@Emil Thanks: whatever you have done seems to have worked. My hub updated successfully to 3.0.9 and Alexa integration now seems to be working.

]]>https://community.flic.io/post/20021https://community.flic.io/post/20021Wed, 02 Jun 2021 12:56:01 GMT<![CDATA[Reply to 'Error Not Authenticated' on Update Firmware from 3.0.3 on Wed, 02 Jun 2021 11:06:08 GMT]]>@john-hind Could you please try again now?

]]>https://community.flic.io/post/20020https://community.flic.io/post/20020Wed, 02 Jun 2021 11:06:08 GMT<![CDATA[Reply to 'Error Not Authenticated' on Update Firmware from 3.0.3 on Wed, 02 Jun 2021 10:15:45 GMT]]>@Emil
Serial Number is HBACE16-24201

]]>https://community.flic.io/post/20019https://community.flic.io/post/20019Wed, 02 Jun 2021 10:15:45 GMT<![CDATA[Reply to 'Error Not Authenticated' on Update Firmware from 3.0.3 on Wed, 02 Jun 2021 06:19:47 GMT]]>@john-hind sorry to hear that. Maybe if you could give us the serial number of the hub, we could try to look up what has happened.

]]>https://community.flic.io/post/20018https://community.flic.io/post/20018Wed, 02 Jun 2021 06:19:47 GMT