@partners-flic-io , I can completely under stand you. I bought my first button yesterday, set up was a breeze, but than the battery was empty, which felt like buying a new car and the first oil change is due. I did not realize that the button has to be connected to a phone to function (my bad), so now I am stuck to buy a overpriced hub or try to use an old phone/tablet to function as a hub. Customer service is very slow, those 2 hours indicated in the chat, are a joke. So far I have a muted customer experience with an item which seems to be well engineered. I am still on the fence if I want to spend more money on that solution or send it back.