@Tutrix Internet test is successful. Where is the latest firmware for the hub mini actually listed?

@Tutrix I have done this several times, as indicated in my post. It's not downloading the firmware. It's just looping around.

I've tried contacting support several ways, done as thorough online research as I can, and I cannot get my brand new Hub Mini/Flic Duo to work. I can set up the big button on the Duo but when I click on the small button it informs me that my hub needs a firmware update to unlock all features of the Duo. Proceeding leads to a brief "Downloading" page before it tells me my firmware is already up to date (4.4.3). After this, attempting to set the small button just restarts this and it loops.

I have tried kicking off the firmware update manually through settings and via the reset button on the Hub.

I have factory reset the hub and cleared the cache on my mobile app.

I have searched as thoroughly as I can for more information on this issue and have gotten nothing. The reddit for Flic is completely locked down with no new posts made in a year. The support email address recommended by a notification in this very forum has responded to tell me that I should use flic.io/support, but I have had no response there. This is looking more like a scam with every passing day.

I waited a full month for this to ship without complaining. Please help me.