When will the official Mac app support the Twist? Maybe you could update the app prior to supporting the Twist to inform customers that the app does not yet work with the Twist to save people the frustration of futilely attempting to pair their Twist with an app that does not yet support it. Maybe you could update your documentation anywhere about this.
@amir Will this Matter Controller be a separate product customers will have to pay extra for in order to use their Flic Twists with an ecosystem? Or will it be a firmware update to existing Flic hubs?
All of this seems like critical information that you could have included in the "now shipping" announcement about the Flic Twist. A large part of my annoyance with the current state of the Flic Twist is your failure to properly set expectations prior to delivery. Own these limitations and disclose them up front rather than leaving each user to have to dig them up and pull them out of you in your forums. At the very least, this information should be included in a FAQ on the Flic Twist product page (or the feature comparison grid on that page).
I would have been content to be able to use my Flic Twists without the dimming feature until that feature is available. But currently my Twists are completely useless to me. I backed this product with the expectation that the Twist would at least have feature parity with the Flic 2 Smart Buttons that I have been quite happy with. At no point did you disclose that this was not the case.
The Flic Twist has been marketed as adding a new capability to the Flic Button, implying that it would have the same functionality as the Flic Button plus more. So I was extremely disappointed to set up my first Twist only to discover there is no "Add to HomeKit" toggle as there is with Button setup. These three Twists I ordered with the understanding of at least feature parity with the Buttons are useless to me without HomeKit support.