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    Button won't connect via. Bluetooth

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    • designsymbiosis
      designsymbiosis last edited by

      Hi Flic!

      I received my button today...however I'm having difficulty connecting via. bluetooth on my Android phone. I've attached screen grabs of my screen's error messages.

      Please advise...

      Screenshot_2020-02-10-16-51-34.png

      Screenshot_2020-02-10-16-50-39.png

      camille68 1 Reply Last reply Reply Quote 0
      • camille68
        camille68 @designsymbiosis last edited by

        @designsymbiosis Look at the light color while pressing the button. Is it red and flashing?

        1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @designsymbiosis last edited by

          @designsymbiosis Hi. This forum is meant as a community forum, not a support forum. Such kind of questions should be sent to https://flic.io/support.

          Anyway, I got your log file. Your Android device doesn't complete the GATT service discovery correctly. I'm not sure why but you could try to clear the Bluetooth cache (https://help.elitehrv.com/article/135-clear-bluetooth-cache-android) and also remove the Flic from the system's Bluetooth list of paired devices, if present there. Also try take out the battery from the Flic and insert it again and reboot your Android device. If that still doesn't work, try a newer Android version than 5.1 (or a device that has a newer Android version) since newer versions have fewer bugs.

          1 Reply Last reply Reply Quote 0
          • designsymbiosis
            designsymbiosis @Emil last edited by

            @Emil

            Hello Flic...are you helping users get connected? I need your help. Please advise.

            Emil 1 Reply Last reply Reply Quote 0
            • designsymbiosis
              designsymbiosis last edited by

              Emil...I tried sending a message on the BT-log, but received this error message. My phone is connected to the internet.

              Please advise...

              Bourgogne

              Screenshot_2020-02-11-09-41-41.png

              1 Reply Last reply Reply Quote 0
              • designsymbiosis
                designsymbiosis last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • Emil
                  Emil FlicTeam last edited by

                  Did you follow the instructions to post the Bluetooth-log?

                  designsymbiosis 1 Reply Last reply Reply Quote 0
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