Employees at Shortcut Labs
@pinnace0 make sure you have activated sdk access in the hub settings while you are connected to the hub in our Android or iOS app. Also make sure you're not both connected to wifi and ethernet at the same time (this issue will be fixed in a future firmware).
@josef_tx sometimes the udp interface of Lifx bulbs seems to stop working. At that time it usually works again if you unplug and replug the power of the bulb. Also, of course make sure it's on the same wifi as the hub. You can also try to re-scan the bulb in the Flic app when connected to the hub.
@8jo7ytj0z13j "while you scan" means when you press "add new flic" in the app. You can pair a flic to multiple devices, but a flic can only be connected to one device at a time. If the flic is already connected while you try to pair it to a new device, you will get an error message indicating this.
@thecudes Thank you for submitting the log! After having a closer look we see that it tries to connect, but fails stating that it is currently connected to another device.
Is this a Flic 2? (LED in the edge of press area)?
When pressing, make sure it is pulsating with a yellow light.
Also, when connecting, macOS will pop up a dialogue asking to confirm pairing. Do you get this dialogue?
To make sure you could perform a factory reset to clear any old pairings that might interfere.
Open the battery hatch by twisting the back side.
Remove the battery for 10 seconds, then re-insert it and immediately press and hold the Flic for 10 seconds. When releasing it should blink red fast 3 times.
Pressing again should show a red fade, this indicates that it has no pairings.
Now try to add it to the Flic app on your mac.
Please let me know if this helped!
@joakimsinbox what action would you like to perform?
@thecudes Hi!
Sorry to hear this, it would be very helpful if you could submit a Bluetooth Log so we can take a closer look of what is causing this.
First, recreate the issue by trying to connect a Flic, then in the top menu, select Flic -> Submit BT Log. Write "Stuck on 99%" as description.
Once again, sorry for everyone experiencing this issue! Hopefully a BT log will help us track this issue down!
@info-b Is it possible for you to share the URL so we can test?
@slockbower225 Could you try again? The newest firmware should now be available.
Thanks for the report. We will take a look. It seems like a bug in the hub sdk.
@oskar Oh, and also make sure you have deleted any old pairings in the Bluetooth device list i System Preferences!
