Hi!

A quick update on this, we discovered a minor difference in how the LIFX buld acts depending on model, which created this issue.

We have now fixed this so we will soon release a new firmware update which makes this work!

@kortenkamp said in Flic Midi - How to set it up?:

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Hi!

I can only say that it is coming "very soon".

@jf Hi!
Could you describe at which step it failed? Did the RPi discover the Flic at all?

I don't have a RPi at hand but just tried with Kubuntu and did not see any issues.

Also to make sure, did you add it by going to System Settings -> Hardware -> Bluetooth -> Add new device?

@a-j-towler Hi! I have reached out to you through our support system (aka email), it's a bit easier to communicate there

@samjay Hi!

Very sorry to hear this. Unfortunately this seems to be somewhat common with our HomeKit users, as you describe it seems that HomeKit does not realize something has changed.

The only way to completely re-do the HomeKit pairing from scratch is unfortunately to factory reset the Flic Hub. This makes it appear as a new device to HomeKit and hopefully into a working state.

To do this, locate the pinhole button underneath the LED on the back of the Flic Hub. Press Using a pin or needle, press and hold this button for 10-15 seconds. The LED should blink to indicate that it is rebooting.

Remove the Hub from the Flic app by pressing and holding on the Hub icon. Now re-add your hub and button and enable HomeKit for the button.

If you have performed all these steps and you still can't find your button, we strongly encourage you to file a bug report with Apple so that we can escalate this issue.

@ColCustard Hi! This issue should now have been fixed in the latest version of the Flic app for iOS!

@na51hog Hi!

This issue has finally been resolved by SmartThings, authenticating should now work again!

Sorry for the inconvenience!

@a-j-towler Could you try one last thing: factory reset of the Flic Hub. To truly re-do the HomeKit pairing, the only way is unfortunately is to factory reset the Flic Hub. You can do this by locating the pin hole button underneath the LED. Using a pin or needle, press and hold this button for 10-15 seconds. Upon releasing, the LED should blink to indicate reboot and you need to re add your button and now get a chance to pair this to HomeKit.

Very sorry for having to ask you to do this, but if this does not work, I strongly encourage you to file a bug report to Apple in order to escalate this issue within Apple.

@a-j-towler Hi! I just want to double confirm that the Flic is not appearing in any of the rooms listed in the menu in the top right corner (see image).

@martinm Hi!

Excellent bug report, thank you!

This has been fixed in the new firmware that is currently in beta. If you want to try it out, please PM me your hub serial number and I can assign the new firmware to your hub.

@Smurfhunter Hi!

First of all, sorry to hear you are having issue. Just one more thing I wanted to check:
Sometimes the Flics end up in a specific room instead of under the main "Home" section.

If you press the top right menu (circle with 3 dots), the "rooms" should appear in the bottom of this menu, if you have any. Could you check if the Flics are in any of these rooms? If you find them there, you can press & hold them and select "Add to Home view" to have them show up in your Home apps main section.

If this does not work, could you give us some details on your setup:
iOS version
HomePod/Apple TV OS version and model

Sorry for the inconvenience!

@anolma Hi! This has now been released for the iOS app. Now you can select "Real-time" when adding Keyboard Command to Push trigger to make the key correspond to the actual button down and up event!