Button presses do not seem to be passed to Alexa - Routines do not run

[spamoni4]

Re: Alexa routine not working.

I live on the east coast and last night there was an outage which affected many vendors IoT devices. Now my Flic Button does not trigger the Alexa routine, which has been functional for sometime now. Here is what I have done to try and resolve:

• Removed the skill and add it back. Did not fix it
• Remove the Flic Devices and Routines from Alexa, then Removed the skill. Did a force stop. Loaded the skill and it discovered all Button options I selected in the Flic Hub. I then created new routines and tested the button. Nope, still does not work.

I am looking for help here as I am not sure what else to try. I did verify that the Flic Hub is seeing the button as the button display sort of jiggles when it is pressed. I also verified that the Alexa Routine works fine as I tested it but manually running it. The only issue is that the Button presses do not seem to get passed to Alexa.

Any information would be appreciated.

thanks

[spamoni4]

Was out, but seemed to have been fixed some time yesterday afternoon or evening.

[randyth]

@Emil In addition to my Flic buttons, I've personally tested the issue with Shelly Buttons, my Ring Doorbell, and Virtual Buttons. You can likely read about the issue on the Getting Started comments at www.virtualbuttons.com and elsewhere.

BTW, things appear to now be working again, at least in my corner of the US.

[Emil]

@randyth Have you seen issues with other services yourself or can this be read about somewhere online at other sources?

[randyth]

This is an Amazon issue and it's affecting many other services such as routines triggered by Shelly Buttons, Virtual Buttons, and Amazon's own Ring Doorbells.

I've sent a message about it to Amazon. Perhaps we all should?

[randyth]

This post is deleted!

[spamoni4]

@Emil Interesting, that is good to know.

Thanks

[Emil]

@spamoni4 That's the response HTTP status code they give us when we send an event to their API.

[spamoni4]

@Emil That sounds good. Please keep us informed.

How did you know it responded with a 202? The history in Alexa makes it appear that nothing happens.

Just curios

[Emil]

Same thing happened to me. Alexa responds successfully with 202 Accepted whenever we send in a button press event, but the routine does not trigger. I sent in a support ticket to Alexa Developer support. I hope they reply soon...

[etchemendy]

I woke up to the same problem. All of my smart home devices except Flic are working after the outage. I have the exact same problem/behavior as the original poster on this thread.

[spamoni4]

@culver-erika

Yea, I am hoping that I will not have to set things up again, I am hoping it will just work once things are ironed out.

I did reboot my router as well, but nothing seems to work. I use the Wyze products and they do not have a button, but I am working on a 3D-Print model to convert a contact Sensor into a button. I am doing this because all of my Wyze Products seem to work still. The Flic Button was controlling Wyze Bulbs.

I also use Home Assistant and other devices there. Those seem to be working as well. Just trying not to add additional complexities.

I know, Hope is not a strategy, but it is all I have now. Maybe someone from Flic, if they frequent the forums can provide something.

[culver.erika]

@spamoni4 the same thing is happening to me. I tried a factory reset but it didn’t help - now I’m left with the task of setting up all 39 routines again once this is working. Ugh!