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    Flic Twist with Sonos stopped

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    • thomas.vorndran
      thomas.vorndran @Emil last edited by

      @Emil you are the best!!! It works again!!!! This is one of the best support experiences so far! Thank you for solving this so quickly

      And I am not going into details what I think about sonos…..

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      • Emil
        Emil FlicTeam last edited by

        Can you please test the new Flic Hub fw 4.3.8 to see if you can now execute Sonos actions again?

        thomas.vorndran ticknallcam 2 Replies Last reply Reply Quote 0
        • Emil
          Emil FlicTeam last edited by

          Sonos has changed the format how they advertise the instance name in their mDNS records from "Sonos-38420B7D0C12@Name" to "RINCON_38420B7D0C1201400@Name". So... these names no longer match the documented format in their API documentation. Thanks, Sonos!

          We will push a firmware update for the Hub shortly.

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          • mkoeinthesky
            mkoeinthesky last edited by

            hope it will work again soon
            😞

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            • av303
              av303 last edited by

              Same here, no longer working.
              Big disappointment, Sonos 👎

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              • Emil
                Emil FlicTeam last edited by

                We use the official Sonos integration. While we have used Sonos for almost ten years in our Flic office as well, they sadly really have become worse and worse for every year in almost every possible way; their app rating was down at 1.1 stars recently which is very remarkable for such a big company.
                In any case, we will take a look tomorrow to see if they have rolled out a firmware update or something which causes issues.

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                • ricnev
                  ricnev last edited by

                  To contact Customer Services about this, you need to go through Typeform procedure here: https://shortcutlabs.typeform.com/to/RVyFyZ?typeform-source=flic.io

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                  • thomas.vorndran
                    thomas.vorndran @thomas.vorndran last edited by thomas.vorndran

                    I was searching through the settings and when I go to the provider settings on the flic appfor Sonos - oh wonder I get the names of my speakers. But when I go on the hub provider settings - there are no names and the speakers listed as sonos.
                    So I am more confused. So why are there different settings? Is support reading this?

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                    • reece.pomana
                      reece.pomana last edited by

                      I am so happy to have found this thread, I thought I was going crazy.
                      Mines not working either, maybe its an update on Sonos but I hope they can figure it out, this was the best thing for my 2 twists

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                      • ricnev
                        ricnev @thomas.vorndran last edited by

                        @thomas-vorndran I have the same happening with my Flic Twist and Sonos system. All working well until today, so what has changed?!!

                        ricnev 1 Reply Last reply Reply Quote 0
                        • rick 0
                          rick 0 last edited by

                          Same issue here...

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                          • ticknallcam
                            ticknallcam last edited by

                            Same here, all playlists gone. When I deleted & rediscovered my Speakers it called it "Sonos" not "Lounge"

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                            • luke_v
                              luke_v @thomas.vorndran last edited by

                              @thomas-vorndran
                              I'm also having the same problem. Sonos integration has stopped working through the Hub.

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