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    Update Firmware and connect to Alexa

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    • vc52rac
      vc52rac last edited by

      Purchased from flic.io
      Starter Pro, thought it would be simple... 4 hours later i still cant connect to Alexa. Found on an old forum, the device flic hub LR needs a firmware upgrade!
      Cant upgrade, Error not authenticated.. WTF its supposed to be easy.
      Cant connect to a chat session, can only send an email to support.. WTF its supposed to be easy !!

      Can someone from flic.io flic the switch so i can update my firmware and enable the Alexa skill so I can use these devices.

      Emil 1 Reply Last reply Reply Quote 0
      • vc52rac
        vc52rac @Emil last edited by

        Which bit should work?
        Updating the firmware,
        Discovering the devices in Alexa,
        or
        Adding a Smarthings device?
        Or Possibly all 3 ?

        What has been changed?
        I can't test until I get home in the next couple of hours !!

        1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @vc52rac last edited by

          @vc52rac Please try again once more. It should work now.

          vc52rac 1 Reply Last reply Reply Quote 0
          • vc52rac
            vc52rac @Emil last edited by

            @Emil Screenshot_20230504_225610_Flic.jpg Screenshot_20230504_225620_Flic.jpg Screenshot_20230505_074409_Flic.jpg Screenshot_20230505_074417_Flic.jpg Screenshot_20230505_074423_Flic.jpg

            Emil 1 Reply Last reply Reply Quote 0
            • vc52rac
              vc52rac @Emil last edited by

              HBACG11-37105
              After adding the skill to Alexa, it doesn't discover any devices.
              Trying to add smarthings says needs a firmware update. Update fails with not authenticated.
              Tried again this morning, the error has changed to firmware is already latest version. Still doesn't work !!

              1 Reply Last reply Reply Quote 0
              • Emil
                Emil FlicTeam @vc52rac last edited by

                @vc52rac Hi. What is the serial number of your hub?

                vc52rac 2 Replies Last reply Reply Quote 0
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