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    Can't factory reset a hub LR

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    • surlyone
      surlyone last edited by

      My flic hub LR started acting up.

      Yesterday, I tried a factory reset, to no avail. IN FACT, I could not get logged into it from my iPhone afterwards with the default password written on the back ( but it did lose its assigned name)

      In troubleshooting, i discovered I could get into it, but only with the old manually assigned password, so it would SEEM that the factory reset, doesn't.

      I did verify it has current firmware after the reset.

      I can add NEW buttons to it, but I can't seem to read any old buttons from the previous build, even if I do a factory reset on the button and try adding it again.

      Hen a new button IS added, and proxied to HomeKit, the assigned button name is disregarded, if comes in with the button ID code.

      I suspect that some of the old parameters are not being cleared on the factory reset ( password, button assignment by mac layer, etc).

      Serial HBACE28-29634

      Any suggestions?

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      • surlyone
        surlyone @Emil last edited by

        @Emil I can't find the video, but

        https://community.flic.io/topic/17290/can-t-connect-to-hub-how-do-i-reset-it-resolved/5

        Oscar's post at the bottom was ANOTHER source that had me trying to wipe at 22 seconds.

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        • Emil
          Emil FlicTeam @surlyone last edited by

          @surlyone Can you link to the video saying 20-23 seconds?

          surlyone 1 Reply Last reply Reply Quote 0
          • surlyone
            surlyone @Emil last edited by

            @Emil THANK YOU .... a video I found said "20-23" seconds, so that was my issue ... I was exceeding he window.

            SECOND problem was ( I think) a red herring ... low battery power on some of the long installed flics .... have new cells coming in from amazon for them.

            Will follow up tomorrow

            Emil 1 Reply Last reply Reply Quote 0
            • Emil
              Emil FlicTeam last edited by

              Did you hold down the pin hole button for 10-15 seconds (not less, not more) and then release?

              Note that button names are not synced to homekit.

              surlyone 1 Reply Last reply Reply Quote 0
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