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    • christian.lykke
      christian.lykke last edited by

      I just bought the new Philips Hue Bridge Pro and tried to add it to my Flic Hub, but the authentication fails instantly.

      The error message is:

      Philips Hue Error
      Authentication of the Hue bridge failed

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      • Emil
        Emil FlicTeam @starstruckpigeon last edited by

        @starstruckpigeon is it the Android or iOS app that is crashing? What app version do you have?

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        • starstruckpigeon
          starstruckpigeon @Emil last edited by starstruckpigeon

          @Emil Hi team, I am finding that the on/off still works, but that the twist and push/twist adjusting of brightness causes the app to immediately crash when attempting to save with Hue Bridge Pro. Had previously worked without issue.

          Emil 1 Reply Last reply Reply Quote 0
          • chrisrein2000
            chrisrein2000 last edited by

            It works now with the Hue Bridge Pro. Thanks Emil!

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            • Emil
              Emil FlicTeam last edited by

              Hi, the latest Flic Hub firmware (4.4.5) now fixes this issue. The apps (in case you connect the Hue Bridge directly to the phone/tablet) will be updated later.

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              • chrisrein2000
                chrisrein2000 @Emil last edited by

                @Emil
                Hi
                Is there already an update available for the flic app to connect to the new Bridge Pro, instead to use the matter procedure?
                Will you continue with status updates in this chat, once the tests are done?
                Many thanks

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                • Emil
                  Emil FlicTeam last edited by

                  Hi,

                  We saw that their new pro bridge was just released. We will buy one to our office next week when it gets released in Sweden and try it out.

                  You should be able to use their Matter bridge integration though and add it as a Matter device to your Flic Hub by generating a Matter setup code in their app which you can enter into the Flic app when you are connected to a Flic Hub.

                  chrisrein2000 starstruckpigeon 2 Replies Last reply Reply Quote 0
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