Locked Button to an other user



  • Hello flic team,
    All worked fine untill today
    I had some problems with my Hue connection, after an update yesterday, so I thought it would be a good idea to reinstall the flic app.

    Then my password did not fit and reset password did not accept my name.

    So I created a new account, and experienced something I did not expect, my button is locked to an other user.

    Please advice
    Thanks from Hamburg Germany



  • Since I'd been having a lot of trouble getting this working, and I assume others will as well, the issue with the 10 second press to reset is the device it's currently paired to cannot be connected to it.

    In my case, I have Flic buttons paired with Raspberry Pi devices. To unpair it, I had to turn off the service that was listening for Flic button presses. Once I did that, the button lit up red when clicked. This is the indication I needed so I could reset it. At that point, I was able to pair it to another device the same way as a fresh button.



  • Solved it !
    Disconnected blutooth and reconnected.
    Had to do the set up again.



  • By the way, the other user is me,
    My old account ?



  • Click & hold for 10 sec to unlock
    Does not work eigther



  • The message is
    Your flic is locked



  • How to post an image from an ipad in this post ?
    The pic does not work
    ![alt text](image url)


  • FlicTeam

    Hi. Can you post a screenshot?
    More specifically, are you getting the message that the button is private and needs to be temporarily unlocked by holding it down for some seconds or an explicit message telling that it is locked to another user?


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