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    Locked Button to an other user

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    • goetz
      goetz last edited by

      Hello flic team,
      All worked fine untill today
      I had some problems with my Hue connection, after an update yesterday, so I thought it would be a good idea to reinstall the flic app.

      Then my password did not fit and reset password did not accept my name.

      So I created a new account, and experienced something I did not expect, my button is locked to an other user.

      Please advice
      Thanks from Hamburg Germany

      goetz 1 Reply Last reply Reply Quote 0
      • Sawtaytoes
        Sawtaytoes last edited by

        Since I'd been having a lot of trouble getting this working, and I assume others will as well, the issue with the 10 second press to reset is the device it's currently paired to cannot be connected to it.

        In my case, I have Flic buttons paired with Raspberry Pi devices. To unpair it, I had to turn off the service that was listening for Flic button presses. Once I did that, the button lit up red when clicked. This is the indication I needed so I could reset it. At that point, I was able to pair it to another device the same way as a fresh button.

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        • goetz
          goetz last edited by

          Solved it !
          Disconnected blutooth and reconnected.
          Had to do the set up again.

          1 Reply Last reply Reply Quote 0
          • goetz
            goetz @goetz last edited by

            By the way, the other user is me,
            My old account ?

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            • goetz
              goetz last edited by

              Click & hold for 10 sec to unlock
              Does not work eigther

              1 Reply Last reply Reply Quote 0
              • goetz
                goetz @goetz last edited by

                The message is
                Your flic is locked

                1 Reply Last reply Reply Quote 0
                • goetz
                  goetz last edited by

                  How to post an image from an ipad in this post ?
                  The pic does not work
                  ![alt text](image url)

                  goetz 1 Reply Last reply Reply Quote 0
                  • Emil
                    Emil FlicTeam last edited by

                    Hi. Can you post a screenshot?
                    More specifically, are you getting the message that the button is private and needs to be temporarily unlocked by holding it down for some seconds or an explicit message telling that it is locked to another user?

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