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    Brand new flic won't pair

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    • edward
      edward last edited by

      I bought 3, one of them wont pair.
      iOS flic app, click add, click the flic, app says found, circle progress moves round, dialog pops up to say new bluetooth pair, press confirm, then nothing happens for 3-4 secs then new dialog pops with same message, pairing never completes.
      Tried 10s press to unlock, tried other phones, tried when all other phones have bluetooth off.
      Is it dead? Need new battery maybe?

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      • nadia
        nadia FlicTeam last edited by nadia

        Hi,
        It seems like you've gone through all the correct steps to pair your Flic, and that problem is not supposed to happen, so your Flic may be faulty. Please reach out to our support at support@shortcutlabs.com as you may be eligible for a replacement. Thanks!

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