Unable to connect to Flic button

nicolas.garcia · 13 Nov 2018, 16:22

Hi!

I would like to use my brand new Flic button, but I'm unable to connect to it through the official Flic application from Play store or using my own application with your SDK.

No error, just ... no button found. The button LED light 3 times but I never managed to connect to my phones.

I tried on : Samsung S8, Samsung A5 2017, OnePlus 5 and iPhone 8.

Am I missing something ?

jkriba · 17 Dec 2018, 18:42

Hi,
I am facing the same issue with Samsung S8 and i am using the latest app from Android Play store. The button which is brand new is not getting discovered. Pls help,

Regards
JK

nadia · 3 Dec 2018, 10:22

@judeosborn The dev team has responded to your case. Thanks for reaching out.

nadia · 3 Dec 2018, 10:19

Hi @nicolas-garcia
Please reach out at support@shortcutlabs.com because when this happens we have to go case by case.
Thanks!

judeosborn · 3 Dec 2018, 05:28

Having exactly the same problem. I've tried with 5 different Flic buttons, 6 different phones, 3 different accounts and even different internet connections, but nothing. I have contacted tech support.