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    "This Device is not currently supported" in Alexa app

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    • gchen887
      gchen887 @Emil last edited by

      @Emil has there been any progress on this?

      Emil 1 Reply Last reply Reply Quote 0
      • Emil
        Emil FlicTeam @gchen887 last edited by

        @gchen887 you can send it to support@flic.io. Please include the link to this thread.

        gchen887 1 Reply Last reply Reply Quote 0
        • gchen887
          gchen887 @Emil last edited by

          @Emil
          i have taken a video. Please let me know where to send this to you privately or where to upload it. Thanks!

          Emil 1 Reply Last reply Reply Quote 0
          • Emil
            Emil FlicTeam last edited by

            Can you please post a video instead showing all the steps you are taking? Maybe there is some piece missing.

            I just checked our integration in Amazon's Alexa development portal and I can't find any setting that would restrict the skill to some specific region.

            gchen887 1 Reply Last reply Reply Quote 0
            • gchen887
              gchen887 @Emil last edited by

              @Emil any updates? I purchased Flic as it was advertised it would work globally with Amazon but so far I’m not able to use it. If it looks like this won’t be fixed in the short term, I will consider asking for a refund.

              1 Reply Last reply Reply Quote 0
              • gchen887
                gchen887 @Emil last edited by

                @Emil It seems that many people in the Japan Amazon skill store have the same issue. I suspect it has to do with the skill. Here is a screenshot of some of the reviews showing the same issue

                eb81f44c-fd0b-4f46-a916-e09f7d0bcaae-image.png

                1 Reply Last reply Reply Quote 0
                • gchen887
                  gchen887 @Emil last edited by

                  @Emil sure!

                  Here is the screen on the Flic iOS App as well as Alexa

                  9c4f1957-861a-4279-b1ed-1aa14193aaca-image.png

                  5332a43c-8253-46c2-8ca8-7a065fd7895a-image.png

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                  • Emil
                    Emil FlicTeam @gchen887 last edited by

                    @gchen887 hmm, can you send a screenshot?

                    gchen887 3 Replies Last reply Reply Quote 0
                    • gchen887
                      gchen887 last edited by

                      Has anybody found a fix to this? I purchased the flic twist set recently and after following the video instructions, I was able to add the buttons to Alexa. However when I try to create a routine, I cannot select the buttons as I get this error.

                      Currently have an amazon Alexa Japan account. Not sure if this helps.

                      Emil 1 Reply Last reply Reply Quote 0
                      • ruth
                        ruth @Emil last edited by

                        @emil I will second this problem. I also finally figured out how to connect this, but when attempting to create a Routine that responds to Flick Button Click, it gives me "Error - This device is not currently supported." I am also using the Flic hub.

                        My location is Sydney, Australia. This issue is also urgent as it's for my 92yr old mother to use as an alert button in various rooms!
                        -- Simon (son).

                        IMG_911BB0B715F2-1.jpeg

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                        • Emil
                          Emil FlicTeam @mikeswift88 last edited by

                          @mikeswift88 In what country are you located / have set the Alexa to? Could you also send a screenshot of your error message?

                          ruth 1 Reply Last reply Reply Quote 0
                          • mikeswift88
                            mikeswift88 @richardkazuomiller last edited by

                            @richardkazuomiller I just got my flic 2 and connected as guided and get the exact same message for all 4 buttons in alexa routines. This needs fixed ASAP as this is why I bought it.

                            Emil marcelmoeck 2 Replies Last reply Reply Quote 0
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