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    Cannot Connect Flic Button to iPhone

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    • oskar
      oskar FlicTeam @philippe.lux.67 last edited by

      @philippe-lux-67 Hi!
      Sorry for not getting back, we did have a look at the logs but unfortunately there was nothing we could see that would spark an idea for a potential workaround. We do not have the ability to test or update old versions of our app, so I'm afraid there is not much we can do about this.

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      • philippe.lux.67
        philippe.lux.67 last edited by

        Re-Up !
        Any news about regarding the log I sent you ?

        oskar 1 Reply Last reply Reply Quote 0
        • philippe.lux.67
          philippe.lux.67 @oskar last edited by

          @oskar

          Up !

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          • philippe.lux.67
            philippe.lux.67 @oskar last edited by

            @oskar
            Hi,
            Did you receive my log ?
            Any news ?

            Thanks

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            • philippe.lux.67
              philippe.lux.67 @Emil last edited by

              @Emil Both Flic 2, (led at the top)

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              • Emil
                Emil FlicTeam @philippe.lux.67 last edited by

                @philippe-lux-67 Are both Flic 2 (LED at the top) or is any of them Flic 1 (LED in the middle)?

                philippe.lux.67 1 Reply Last reply Reply Quote 0
                • philippe.lux.67
                  philippe.lux.67 @oskar last edited by

                  @oskar
                  Log sent !

                  Can you explain me why one of my flic button lights Red (not paired) and the other (not paired neither) lights orange ?

                  Thanks

                  Emil 1 Reply Last reply Reply Quote 0
                  • oskar
                    oskar FlicTeam @philippe.lux.67 last edited by

                    @philippe-lux-67 Hi!

                    Unfortunately I don't have access to an iOS 10 device (minimum supported version is iOS 11 currently), but in theory it should work since we have not made any breaking changes to the Flic firmware so they should work with the old apps and OS versions.

                    However, it might be that Apple has released a security update that changed something in Bluetooth that made it break.

                    If you go to Help & Feedback and Submit BT Log we can have look if it gives any idea for a workaround.

                    Sorry about this.

                    philippe.lux.67 3 Replies Last reply Reply Quote 0
                    • philippe.lux.67
                      philippe.lux.67 @Emil last edited by

                      @Emil
                      Yes.
                      One of my button lights red, the other lights orange.
                      The two are recoginzed by my iPhone 6s.

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                      • Emil
                        Emil FlicTeam @philippe.lux.67 last edited by

                        @philippe-lux-67 Do you hold down the button for at least 7 seconds?

                        philippe.lux.67 1 Reply Last reply Reply Quote 0
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