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    • calle.dalen
      calle.dalen last edited by

      Hi,

      I just got my flic package home and was eager to try it. But when adding a specific trigger to my flic i get promted i need to upgrade my hub. See picture below:

      Screenshot_2024-12-23-04-03-16-34_562c142be48d3fb326c122f96da0f8ab.jpg

      In the next step i see my hubs network connections. See picture below:

      Screenshot_2024-12-23-04-03-23-52_562c142be48d3fb326c122f96da0f8ab.jpg

      When trying to install said update i was promted for i just ger "error" Not authenticated, for the last time see the picture below:
      Screenshot_2024-12-23-04-03-27-60_562c142be48d3fb326c122f96da0f8ab.jpg

      I can find similar posts but with no solutions, only with support reps asking "try again" but no steps and then it working for people i guess? I need a helping hand here.
      Other posts from diffrent years with no real solutions?
      https://community.flic.io/topic/18275/cant-update-firmware-and-doesn-t-detect-in-alexa-1st-impressions
      https://community.flic.io/topic/18054/error-not-authenticated-on-update-firmware-from-3-0-3

      SN for my hub: HBACH29-46818

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      • dr.anders.sjolund
        dr.anders.sjolund last edited by

        This post is deleted!
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        • Emil
          Emil FlicTeam last edited by

          It was a brand new hub that had unfortunately not yet been processed from the factory logs. It is now done and you can go ahead updating the firmware.

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