Matter devices showing offline
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@Emil said in Matter devices showing offline:
@buckyswider We have planned to add network packing logging to the hub in order to be able to debug situations like this, but have not yet had time to do that. The Flic Hub runs a DNS-SD listener in the background, waiting for its paired Matter devices to come available, and then connects to these. So the first step you can do is to use any DNS-SD app (like this https://play.google.com/store/apps/details?id=com.druk.servicebrowser) and verify that your device is there. Matter devices advertise themselves under the _matter._tcp service.
So to see if I could see anything advertising _matter._tcp, I put one of the "offline" devices into setup mode. When I opened the listener app, there still was no sign of anything matter. But when I went into the Flic app, VIOLA! The device was back online...
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@buckyswider yes, assuming your phone/tablet you run the app on is connected to the same network as the flic hub and the Matter device, all Matter devices that are currently paired shall advertise that service, regardless of if it's connected or not.
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@Emil thanks. I don't see anything advertising that protocol at all- including my currently functioning devices. Once a device is connected to the hub, should it still be broadcasting that service?
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@buckyswider We have planned to add network packing logging to the hub in order to be able to debug situations like this, but have not yet had time to do that. The Flic Hub runs a DNS-SD listener in the background, waiting for its paired Matter devices to come available, and then connects to these. So the first step you can do is to use any DNS-SD app (like this https://play.google.com/store/apps/details?id=com.druk.servicebrowser) and verify that your device is there. Matter devices advertise themselves under the _matter._tcp service.
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@buckyswider said in Matter devices showing offline:
Hi @Emil, this has reared its ugly head again. This AM I have two matter devices that are showing "Offline" but can be controlled fine via other means. This time, it's two Leviton dimmable smart plugs. 5 other Matter devices (including another Leviton Smart Plug) are fine. I power cycled the hub with no difference. Is there anything I can do to troubleshoot this? Looking at this thread, the last time it happened it just self-cured. There has to be a reason this is happening...
Hi @Emil , can you advise any troubleshooting I can do? I don't want to have to occasionally just be forced to re-configure these devices.....both of these have been offline for a week now and aren't coming back themselves like the last time...
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Hi @Emil, this has reared its ugly head again. This AM I have two matter devices that are showing "Offline" but can be controlled fine via other means. This time, it's two Leviton dimmable smart plugs. 5 other Matter devices (including another Leviton Smart Plug) are fine. I power cycled the hub with no difference. Is there anything I can do to troubleshoot this? Looking at this thread, the last time it happened it just self-cured. There has to be a reason this is happening...
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@buckyswider did you finish the pair device again or didn't you have to since you noticed it became online again?
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@Emil said in Matter devices showing offline:
@buckyswider The only thing I can think of is if any other app (Alexa or Leviton app) has thrown out the Flic Matter connection (Fabric) to the Flic Hub. In that case you would need to add it again to the Flic hub.
Figured I'd try to add it back to the Flic hub without deleting it. Put the device into setup mode and...it was no longer "offline" in the Flic app. Oh well.
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@buckyswider The only thing I can think of is if any other app (Alexa or Leviton app) has thrown out the Flic Matter connection (Fabric) to the Flic Hub. In that case you would need to add it again to the Flic hub.
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@Emil said in Matter devices showing offline:
@buckyswider what devices do you have? Only Leviton? Are they Thread or wifi?
Hi @Emil , so before I go delete and attempt to re-add the device showing Offline (a Leviton wall switch), is there anything I can do to provide troubleshooting data?
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@Emil Yes, all of my matter devices are Leviton. All WiFi.
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@buckyswider what devices do you have? Only Leviton? Are they Thread or wifi?
