The First Batch - A lesson learnt about hardware and early assumptions.

dmellouk

Hello,
I was one of your first early adopter, I ordered 6 Flic but none of them worked as expected,
I wait a long time to receive them and after I wait a long time for an update of the firmware
that was able to make them work as expected.
But Now I’ve lost all hope, I received an email that firmware can’t be updated because my early Flic Button will never
be working as I expected and I have 6 unworking Flic button.

Can you tell me how the warranty policy is possible in that case ? can you replace them or
is a refund possible.

Thanks
Best Regards,

philipp

@Joacim I received the RMA Acceptance. That was quick and a good solution. Thank you!

Joacim

@philipp @rshawgo I'm really sorry that you feel this way but the First Batch should still be fully functional, there is nothing wrong with them. If they don't work there is something wrong in the production and in that case we are more than happy to replace them, according to our warranty policy.

Joacim

@dave224 Thanks for your comment. The First Batch is still fully functional though. If you experience that they are not working there is a one year warranty and you are eligible for a replacement. please email support@shortcutlabs.com if that is the case.

cpnabb

@Joacim it might not have hurt you to have actually apologised to your first backers in this post.

joe

I appreciate the in depth look into the process. While I am sad those first flics won't get the upgraded functionality, I get it and I'm not mad about it. For me the spirit of the backer is to help bring products to market- first of their kind products. Any first 1.0 version of anything teaches you things that you couldn't know when the product was 0.9. That's why things evolve.

dave224

Utterly shameful. The people who put up their money to support the establishment of this product have been sent a flawed product, and now we are being given the 'opportunity' to purchase ones that work?

You should be offering a free exchange, not asking people to buy more.

Appalling.....

Hallo
Ich als Geldgeber werde bestraft dafür das ich so blöde war und nicht abgewartet habe. Da wird Werbung mit Funktionen gemacht die es am Anfang gar nicht gibt, und wenn es sie dann über ein Update geben soll muss man feststellen das die Hardware veraltet ist. Das kann nicht sein. Und bekommt eine Mail um sich neue Flics zu kaufen , für die Hälfte , da kann ich mein Geld doch gleich zum Fenster rauswerfen. Ich bin stinksauer. So geht man nicht mit den Finanzierern der eigenen Firma um.

montgoss

@rshawgo said in The First Batch - A lesson learnt about hardware and early assumptions.:

Thanks for nothing. You’ve helped me decide to remove these from my junk drawer and into the trash can. [...] As it is, I will be disposing of a useless product

Or you could sell them. They're not useless to me!

rshawgo

Thanks for nothing. You’ve helped me decide to remove these from my junk drawer and into the trash can. This is NO WAY to treat those who helped get you off the ground. I kept these around because I had faith that there would be an update that would make these useful. Congrats on the update; too bad it only works on the "new" ones.

You should have offered a buy-back program to thank the early adopters that helped you make your dreams a reality. That would have, at least, allowed you to re-use certain parts of the flic for the newer ones that actually serve a purpose. As it is, I will be disposing of a useless product rather than spend any more money than I already have spent.

I purchased 6 of these. Like the previous responder, I refuse to pay $50 for 4, plus another $34 for 2 more. You have really upset a lot of people.

Thanks... but no thanks.

philill

This is just incredible. We, the early adopters were the ones that made your - now obviously booming - business possible. And finding out that your first batch is not upgradeable, you offer US to buy new ones? If you were a good entrepreneur, you'd have accruals to pay for situations like these!
I expect my flics to be replaced!

philipp

@Joacim A nice writeup. But as early adopter I don't like the idea to spend again a lot of money (I have 9 flic buttons so as far as I understand I would have to order 2x4 buttons and 1 button for around 232 USD minus the one time valid (?) discount so 182 USD) to get again 9 (hopefully working) flic buttons. And my unused buttons don't work at all. Not only no new features. They are not working at all.