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    The First Batch - A lesson learnt about hardware and early assumptions.

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    • pdo.smith
      pdo.smith last edited by

      Congratulations on having the sincerity and transparency to make this honest though painful admission.

      1 Reply Last reply Reply Quote 0
      • nicholas
        nicholas @Joacim last edited by

        @Joacim Learning by doing - I think that most of us started that way. What you guys have created is pretty cool. May just be "just a button", but it's a cool button and it's being developed all the time. Excited to see where you guys go.

        1 Reply Last reply Reply Quote 1
        • dezral
          dezral last edited by

          Just to give a positiv view, i was not part of the early adopters, but i must amid that they work well and only more functions will come.. i have put some ideas in the forum and voted.

          i only have one request, that is some kinder roadmap.. maybe a list of things that you work on and one that tells it like it is.. it can't be done right now.. like the picking up a call on IOS.. my guess is that apple won't have it.

          1 Reply Last reply Reply Quote 0
          • olyckne
            olyckne last edited by

            You made a stupid mistake (or maybe the mistake is on me for taking it for granted the buttons would be future proof. Why would anyone make a product that can't be updated? Nobody can be that stupid right?) and wants your first backers to pay again for it. Wonderful.
            I don't feel comfortable using something that can't be updated but I don't feel like paying again for the same thing...

            1 Reply Last reply Reply Quote 1
            • rshawgo
              rshawgo @montgoss last edited by

              @flic95 Make me an offer. I have 6.

              1 Reply Last reply Reply Quote 1
              • indiepip
                indiepip last edited by

                Thanks for the detail, it does help a little.

                I am one of those early backers. I waited and waited for my Flic to arrive, with all the date delays. Then waited some more because by the time it arrived I was living in a different country (fortunately it got shipped to a relative's house) (not your fault, I know).

                I finally received my flic after moving back to my home country. Then I found my 18 month old android phone wasn't compatible (software wise I think?). Fair enough really.

                Fast forward another few months. Finally upgrade my phone to a newer model. Open flic app excitedly. Discover it's android 6.0 incompatible. I have to wait until my phone provider releases the android update (or take a risk and do it myself). Then, a week later, I get an email saying the flic is going to be upgraded. Great, I think, when my phone is eventually updated it'll be good. Except not, because my flic doesn't have the ability to do it.

                I'm glad lessons have been learned from all the above. Hopefully one day I'll actually get to use the thing.

                (It probably goes to show my faith in that it'll eventually work is that I'm still considering your email offer.)

                1 Reply Last reply Reply Quote 1
                • dmellouk
                  dmellouk last edited by

                  Hello,
                  I was one of your first early adopter, I ordered 6 Flic but none of them worked as expected,
                  I wait a long time to receive them and after I wait a long time for an update of the firmware
                  that was able to make them work as expected.
                  But Now I’ve lost all hope, I received an email that firmware can’t be updated because my early Flic Button will never
                  be working as I expected and I have 6 unworking Flic button.

                  Can you tell me how the warranty policy is possible in that case ? can you replace them or
                  is a refund possible.

                  Thanks
                  Best Regards,

                  1 Reply Last reply Reply Quote 1
                  • philipp
                    philipp @Joacim last edited by

                    @Joacim I received the RMA Acceptance. That was quick and a good solution. Thank you!

                    1 Reply Last reply Reply Quote 1
                    • Joacim
                      Joacim FlicTeam @philipp last edited by

                      @philipp @rshawgo I'm really sorry that you feel this way but the First Batch should still be fully functional, there is nothing wrong with them. If they don't work there is something wrong in the production and in that case we are more than happy to replace them, according to our warranty policy.

                      philipp 1 Reply Last reply Reply Quote 1
                      • Joacim
                        Joacim FlicTeam @dave224 last edited by

                        @dave224 Thanks for your comment. The First Batch is still fully functional though. If you experience that they are not working there is a one year warranty and you are eligible for a replacement. please email support@shortcutlabs.com if that is the case.

                        1 Reply Last reply Reply Quote 0
                        • cpnabb
                          cpnabb @Joacim last edited by

                          @Joacim it might not have hurt you to have actually apologised to your first backers in this post.

                          1 Reply Last reply Reply Quote 1
                          • joe
                            joe last edited by

                            I appreciate the in depth look into the process. While I am sad those first flics won't get the upgraded functionality, I get it and I'm not mad about it. For me the spirit of the backer is to help bring products to market- first of their kind products. Any first 1.0 version of anything teaches you things that you couldn't know when the product was 0.9. That's why things evolve.

                            1 Reply Last reply Reply Quote 3
                            • dave224
                              dave224 last edited by

                              Utterly shameful. The people who put up their money to support the establishment of this product have been sent a flawed product, and now we are being given the 'opportunity' to purchase ones that work?

                              You should be offering a free exchange, not asking people to buy more.

                              Appalling.....

                              Joacim 1 Reply Last reply Reply Quote 3
                              • A Former User
                                A Former User last edited by

                                Hallo
                                Ich als Geldgeber werde bestraft dafür das ich so blöde war und nicht abgewartet habe. Da wird Werbung mit Funktionen gemacht die es am Anfang gar nicht gibt, und wenn es sie dann über ein Update geben soll muss man feststellen das die Hardware veraltet ist. Das kann nicht sein. Und bekommt eine Mail um sich neue Flics zu kaufen , für die Hälfte , da kann ich mein Geld doch gleich zum Fenster rauswerfen. Ich bin stinksauer. So geht man nicht mit den Finanzierern der eigenen Firma um.

                                1 Reply Last reply Reply Quote 0
                                • montgoss
                                  montgoss @rshawgo last edited by

                                  @rshawgo said in The First Batch - A lesson learnt about hardware and early assumptions.:

                                  Thanks for nothing. You’ve helped me decide to remove these from my junk drawer and into the trash can. [...] As it is, I will be disposing of a useless product

                                  Or you could sell them. They're not useless to me!

                                  rshawgo 1 Reply Last reply Reply Quote 1
                                  • rshawgo
                                    rshawgo last edited by

                                    Thanks for nothing. You’ve helped me decide to remove these from my junk drawer and into the trash can. This is NO WAY to treat those who helped get you off the ground. I kept these around because I had faith that there would be an update that would make these useful. Congrats on the update; too bad it only works on the "new" ones.

                                    You should have offered a buy-back program to thank the early adopters that helped you make your dreams a reality. That would have, at least, allowed you to re-use certain parts of the flic for the newer ones that actually serve a purpose. As it is, I will be disposing of a useless product rather than spend any more money than I already have spent.

                                    I purchased 6 of these. Like the previous responder, I refuse to pay $50 for 4, plus another $34 for 2 more. You have really upset a lot of people.

                                    Thanks... but no thanks.

                                    montgoss 1 Reply Last reply Reply Quote 2
                                    • philill
                                      philill last edited by

                                      This is just incredible. We, the early adopters were the ones that made your - now obviously booming - business possible. And finding out that your first batch is not upgradeable, you offer US to buy new ones? If you were a good entrepreneur, you'd have accruals to pay for situations like these!
                                      I expect my flics to be replaced!

                                      1 Reply Last reply Reply Quote 4
                                      • philipp
                                        philipp @Joacim last edited by

                                        @Joacim A nice writeup. But as early adopter I don't like the idea to spend again a lot of money (I have 9 flic buttons so as far as I understand I would have to order 2x4 buttons and 1 button for around 232 USD minus the one time valid (?) discount so 182 USD) to get again 9 (hopefully working) flic buttons. And my unused buttons don't work at all. Not only no new features. They are not working at all.

                                        Joacim 1 Reply Last reply Reply Quote 4
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