Getting started - 2 years later



  • I purchased flic in July 2016. I never really did anything with it except create an account. Now when I try to connect to it with my phone, it says "out of range." When I press the button for at least 7 seconds and press "download," it says "key not downloaded." I thought there was supposed to be a light when I pressed the button, but no light. I took the battery out and checked the battery and it still reads good. Any suggestions?


  • FlicTeam

    Hi! You can try the following steps:

    1. Delete the Bluetooth pairing in your phone settings (if any)
    2. Delete the button from Flic app
    3. Factory re-set the button: remove the battery, wait like 10 seconds, then insert the battery while pressing the button at the same time and hold it in for ~15s and release.

    If that doesn't work please send us an email at support@shortcutlabs.com so we can help you out personally :)


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