Button won't connect via. Bluetooth

[designsymbiosis]

Hi Flic!

I received my button today...however I'm having difficulty connecting via. bluetooth on my Android phone. I've attached screen grabs of my screen's error messages.

Please advise...

[camille68]

@designsymbiosis Look at the light color while pressing the button. Is it red and flashing?

[Emil]

@designsymbiosis Hi. This forum is meant as a community forum, not a support forum. Such kind of questions should be sent to https://flic.io/support.

Anyway, I got your log file. Your Android device doesn't complete the GATT service discovery correctly. I'm not sure why but you could try to clear the Bluetooth cache (https://help.elitehrv.com/article/135-clear-bluetooth-cache-android) and also remove the Flic from the system's Bluetooth list of paired devices, if present there. Also try take out the battery from the Flic and insert it again and reboot your Android device. If that still doesn't work, try a newer Android version than 5.1 (or a device that has a newer Android version) since newer versions have fewer bugs.

[designsymbiosis]

@Emil

Hello Flic...are you helping users get connected? I need your help. Please advise.

[designsymbiosis]

Emil...I tried sending a message on the BT-log, but received this error message. My phone is connected to the internet.

Please advise...

Bourgogne

[designsymbiosis]

This post is deleted!

[Emil]

Did you follow the instructions to post the Bluetooth-log?