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    iOS App crashing on 'advanced' settings for twist

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    • rick
      rick last edited by rick

      The app keeps crashing when I pick anything in the 'advanced' section within 'push and twist' on any of my twists. I've tried removing one and re adding as new but still crashes the app.

      I've deleted the app, re-added the hub and tried a blank twist but the sea thing happens every time.

      All other setting options are fine - other twists I've already configured are fine but I can't change any of the 'advanced' settings.

      latest app, latest iOS, iPhone 14 Pro Max .

      Bene working fine up to today - although could have been an issue before had I not tried to re-configure my advanced settings.

      mclark.iconic.lemons midiwal 2 Replies Last reply Reply Quote 1
      • rick
        rick @oskar last edited by

        @oskar sent support a video.
        A new twist can't connect either - brand new out of box. Tried to remove hue bridge, app crashes.

        It's broken. Still.

        1 Reply Last reply Reply Quote 0
        • rick
          rick last edited by

          ok to add. The app isn't fixed. I go to add providers - click hue and it crashes.

          1 Reply Last reply Reply Quote 0
          • rick
            rick @oskar last edited by

            @oskar ok the app isn't crashing now but half of my twists dont work.
            I have 8 in my house.

            Some work fine, some dont.

            The LED segments light up, the hubs LED flashes when the twist button is pressed.

            Thought it would be the app but it's not.

            Deleted the app, rebooted the hub, reinstalled the app. Deleted the twist off the app, restarted the app.

            I tried it with a simple Alexa routine - so not connected to my Hue hubs at all - purely alexa 'when button is pressed' and nothing happens (even though it should turn off my air purifier' but it doesn't work. Commands are not working.

            So now what? Why are only 2 of my twists working and the other 5 are not - a hub issue?

            1 Reply Last reply Reply Quote 0
            • oskar
              oskar FlicTeam last edited by

              Hi!

              Sorry about this, we have uploaded a new version of the Flic app that fixes this and we are currently awaiting approval!

              rick 2 Replies Last reply Reply Quote 0
              • atticusvayne
                atticusvayne @rick last edited by

                @rick yeah I got the same response from them. Sucks for us I guess

                1 Reply Last reply Reply Quote 0
                • rick
                  rick @atticusvayne last edited by

                  @atticusvayne got a reply from support who think it’s an app issue on iOS.

                  Any android users with this issue?

                  atticusvayne 1 Reply Last reply Reply Quote 0
                  • atticusvayne
                    atticusvayne last edited by

                    I just got my twist over the weekend and same issue, no matter what if you click an advanced option the whole app goes away. I contacted customer support but still no word. Still no fixes from the community??

                    rick 1 Reply Last reply Reply Quote 0
                    • rick
                      rick @mclark.iconic.lemons last edited by

                      @mclark-iconic-lemons

                      Guessing iOS updates have screwed with the app.

                      Also noticed half of my twists are now not working at all. Their LEDs work, the hub LED blinks to show it’s received the command but nothing happens.

                      1 Reply Last reply Reply Quote 0
                      • midiwal
                        midiwal @rick last edited by

                        @rick The same problem on iPhone 15 Pro Max, iOS17.4

                        1 Reply Last reply Reply Quote 0
                        • mclark.iconic.lemons
                          mclark.iconic.lemons @rick last edited by

                          @rick I’ve had the same problem on an iPhone 13 Pro

                          rick 1 Reply Last reply Reply Quote 0
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