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    Can't Access My Scenes in SmartThings

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    • Emil
      Emil FlicTeam @wpjvanderven last edited by

      @wpjvanderven this is fixed in version 4.0.13 which should now be available on Google Play. If not, please wait for Google to roll out the new version.

      1 Reply Last reply Reply Quote 0
      • wpjvanderven
        wpjvanderven @Emil last edited by

        @Emil Hi Emil, just downloaded the latest version, but this issue still persists. Could you please give us an ETA on the solution?

        Emil 1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @jayst84 last edited by

          @jayst84 That's a different issue; however we found the cause for this and a fix has now been submitted to Google Play for review. ETA new app out tomorrow.

          wpjvanderven 1 Reply Last reply Reply Quote 0
          • jayst84
            jayst84 @oskar last edited by

            @oskar Still not working for me. I can see my Smartthhings Scene when I click "manage" from Flic. But the Scenes just spin the loading circle forever on the main menu where I need to select it to assign to my Flic.

            Any ideas?

            Screenshot_20251024-121140.png
            Screenshot_20251024-121149.png

            Emil 1 Reply Last reply Reply Quote 0
            • oskar
              oskar FlicTeam @na51hog last edited by

              @na51hog Hi!

              This issue has finally been resolved by SmartThings, authenticating should now work again!

              Sorry for the inconvenience!

              jayst84 1 Reply Last reply Reply Quote 0
              • jaypdaly
                jaypdaly @Emil last edited by

                @Emil I am also having this exact issue. It will not link my Smartthings account, and it loops around forever. The entire reason I bought your product was to link to Smartthings. I bought the Mega Kit too. I'm sitting on 15 Flic buttons that can't control anything in my smarthome. Please help

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                • Emil
                  Emil FlicTeam @na51hog last edited by

                  We are currently in contact with Samsung to see if this can be fixed asap.

                  jaypdaly 1 Reply Last reply Reply Quote 0
                  • davemate23
                    davemate23 @na51hog last edited by

                    @na51hog I’ve just bought a new Flic starter kit and am having the same issue. Any resolution yet?

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                    • matthew.thornton
                      matthew.thornton @na51hog last edited by

                      @na51hog I'm having exactly the same issue. Is there anything we can do? All my devices are on Smartthings so at the moment I'm not able to use Flic at all.

                      Looking at my Smartthings config I can't see anything unusual. All my Scenes are very straightforward and I can log into Smartthings on the web using the same credentials as I supplied to the Flic hub. It's a strange issue.

                      1 Reply Last reply Reply Quote 1
                      • Laura
                        Laura last edited by

                        Hi,

                        Unfortunately we can not reproduce the issue. So in order to help you, we would need some additional information.

                        What settings do you have on your SmartThings account? What do your scenes look like? (What devices are added etc.) What is the serial number of your hub?

                        You can also send this information to support@flic.io.

                        With this information we hope we can reproduce it and help you with the solution.

                        Thanks for your help!

                        The Flic Team

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                        • bontas.cosmin
                          bontas.cosmin @na51hog last edited by

                          Same as here!

                          1 Reply Last reply Reply Quote 1
                          • meepmeep
                            meepmeep @na51hog last edited by

                            @na51hog Same situation here.
                            It looks like Flic application can't retrieve the access token the SmartThings's services.

                            Flic team, any update on this issue ?

                            1 Reply Last reply Reply Quote 1
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