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    "This Device is not currently supported" in Alexa app

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    • richardkazuomiller
      richardkazuomiller last edited by

      I'm trying to trigger Alexa with a Flic button and Flic hub. When I try to set the trigger in the Alexa app, an alert just says "This device is currently not supported." Please someone help me fix this πŸ™

      mikeswift88 1 Reply Last reply Reply Quote 3
      • gchen887
        gchen887 @Emil last edited by

        @Emil i received an update from Amazon Japan Alexa team. They said that Flic has found the problem and will fix this in the next release. Can you help share when the release will be so we can continue testing?

        1 Reply Last reply Reply Quote 0
        • richard.mead
          richard.mead @richard.mead last edited by

          @Emil Hello?

          1 Reply Last reply Reply Quote 0
          • richard.mead
            richard.mead @richard.mead last edited by

            @Emil Any ideas?

            richard.mead 1 Reply Last reply Reply Quote 0
            • richard.mead
              richard.mead @Emil last edited by

              @Emil

              Sure, UK based. Screen attached.

              Process is to got to skills in the Alexa App, search and click on Flic. Screen shown is then the one shown.

              Believe it may be an issue with not believe able to link directly from the Flic account. I think new security measures from Amazon mandate this. Flic.jpg

              richard.mead 1 Reply Last reply Reply Quote 0
              • Emil
                Emil FlicTeam @richard.mead last edited by

                @richard-mead "skill no longer exists" does not sound as the same issue as "The device is currently not supported". What Alexa region are your account in and can you show a screenshot or video how you trigger that error message?

                richard.mead 1 Reply Last reply Reply Quote 0
                • richard.mead
                  richard.mead last edited by

                  I am having the same issue. Cannot account link because skill no longer exists...

                  Emil 1 Reply Last reply Reply Quote 0
                  • Emil
                    Emil FlicTeam @gchen887 last edited by

                    @gchen887 I saw the video. Still a bit confused why this happens because from what I can see, nothing in Amazon's documentation says that the Doorbell device type (which is what we use) would not be supported in Japan. I'll see if it's possible to get in contact with their support somehow... Please try you too if you want.

                    gchen887 1 Reply Last reply Reply Quote 0
                    • marcelmoeck
                      marcelmoeck @mikeswift88 last edited by

                      @mikeswift88 All my Buttons stopped working with alexa, why?!?!

                      Six Buttons i used all day 😞

                      1 Reply Last reply Reply Quote 0
                      • gchen887
                        gchen887 @Emil last edited by

                        @Emil has there been any progress on this?

                        Emil 1 Reply Last reply Reply Quote 0
                        • Emil
                          Emil FlicTeam @gchen887 last edited by

                          @gchen887 you can send it to support@flic.io. Please include the link to this thread.

                          gchen887 1 Reply Last reply Reply Quote 0
                          • gchen887
                            gchen887 @Emil last edited by

                            @Emil
                            i have taken a video. Please let me know where to send this to you privately or where to upload it. Thanks!

                            Emil 1 Reply Last reply Reply Quote 0
                            • Emil
                              Emil FlicTeam last edited by

                              Can you please post a video instead showing all the steps you are taking? Maybe there is some piece missing.

                              I just checked our integration in Amazon's Alexa development portal and I can't find any setting that would restrict the skill to some specific region.

                              gchen887 1 Reply Last reply Reply Quote 0
                              • gchen887
                                gchen887 @Emil last edited by

                                @Emil any updates? I purchased Flic as it was advertised it would work globally with Amazon but so far I’m not able to use it. If it looks like this won’t be fixed in the short term, I will consider asking for a refund.

                                1 Reply Last reply Reply Quote 0
                                • gchen887
                                  gchen887 @Emil last edited by

                                  @Emil It seems that many people in the Japan Amazon skill store have the same issue. I suspect it has to do with the skill. Here is a screenshot of some of the reviews showing the same issue

                                  eb81f44c-fd0b-4f46-a916-e09f7d0bcaae-image.png

                                  1 Reply Last reply Reply Quote 0
                                  • gchen887
                                    gchen887 @Emil last edited by

                                    @Emil sure!

                                    Here is the screen on the Flic iOS App as well as Alexa

                                    9c4f1957-861a-4279-b1ed-1aa14193aaca-image.png

                                    5332a43c-8253-46c2-8ca8-7a065fd7895a-image.png

                                    1 Reply Last reply Reply Quote 0
                                    • Emil
                                      Emil FlicTeam @gchen887 last edited by

                                      @gchen887 hmm, can you send a screenshot?

                                      gchen887 3 Replies Last reply Reply Quote 0
                                      • gchen887
                                        gchen887 last edited by

                                        Has anybody found a fix to this? I purchased the flic twist set recently and after following the video instructions, I was able to add the buttons to Alexa. However when I try to create a routine, I cannot select the buttons as I get this error.

                                        Currently have an amazon Alexa Japan account. Not sure if this helps.

                                        Emil 1 Reply Last reply Reply Quote 0
                                        • ruth
                                          ruth @Emil last edited by

                                          @emil I will second this problem. I also finally figured out how to connect this, but when attempting to create a Routine that responds to Flick Button Click, it gives me "Error - This device is not currently supported." I am also using the Flic hub.

                                          My location is Sydney, Australia. This issue is also urgent as it's for my 92yr old mother to use as an alert button in various rooms!
                                          -- Simon (son).

                                          IMG_911BB0B715F2-1.jpeg

                                          1 Reply Last reply Reply Quote 0
                                          • Emil
                                            Emil FlicTeam @mikeswift88 last edited by

                                            @mikeswift88 In what country are you located / have set the Alexa to? Could you also send a screenshot of your error message?

                                            ruth 1 Reply Last reply Reply Quote 0
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