Duo
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Been 6 month now since I paid for the DUO and as far as I can see it's silence from Flic re an actual date.
Just a warning for anyone in the same situation that if you paid by paypal you will lose your chance to file a claim with them as your 6 month date passes.
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@flic-1b Hmm, sorry but this is a mistake on our side.
I have found your email in our support system and I will instruct my colleague to go ahead with the refund. Again, sorry about this.
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@oskar yes you promised a refund any time and yet...
We totally understand if you are no longer interested in waiting for the device and would want to request for a refund. Sadly, we cannot help but wait for the production to go smoothly and that we can start delivery once everything checks out good.
Regards,
Uzoma -
@flic-1b Hi! If you made a Duo purchase, you should have been receiving the production updates by email that we send out regularly, (unless you unsubscribed).
But a short recap is that we have been struggling with getting through radio certification, partly due to it taking a lot of time to get a slot for testing and then struggling with some spurious emissions. It's a game of finding the sweet spot through fine tuning components to get the best range possible and this step took a lot longer than it usually takes.
Regarding PayPals 6 month claim period, we did promise "refund at anytime" so if you want a refund we will solve it regardless of PayPal's policies.
We are sorry for the delays but I can assure you that we are doing everything we can to get this product into your hands as soon as possible! There are always new challenges when creating custom hardware from scratch.
