Hi. The Flic hub and the Hue hub must be on the same LAN network in order to see each other. Make sure they are behind the same router.

@kjell-svensson You cannot use the Hue hub as a Flic hub if that's what you're asking.

I just got a Flic Hub and I have about nine buttons. No button is greater than 25 feet away from the hub with very little impediment. Several of the buttons seem to enter standby much more frequently than others and when they do, they become very slow to respond if they respond at all. I've replaced the batteries and it doesn't seem to help. All in all, the Flic system has been great when it works, but super frustrating as it works so sporadically.

Personally, I have the patience to keep tweaking and trouble shooting , but when my wife gets up at 2am to feed the baby, pushes the button and the light does nothing... She's furious with ME. I got the hub specifically to make this more reliable, but in my experience, the hub hasn't really contributed much of anything.

@ricktreese They're pretty responsive via email

Also with a web hook on the hub, like a private IFTT.

@stalksy Did you contact us at support@shortcutlabs.com? If you're not able to update it, we may need to attend to your issue personally, so please send us an email there. Thanks!

Hi!

Thank you so much for your feedback! We really appreciate it 🙂

We're really glad you're enjoying the Flic Hub. Let us know if there's anything we can help you with in the future.

/ Nadia and the Flic Team

This is for Android app, but probably similar in iOs.
Open 3 dots menu, tap Providers, tap IFTTT, and there it is.

@oskar

The link shows the following which is different to the comments you made, is the current link data correct? I want to check for firmware update.

"When should I do a "user data restore" or a "factory reset" on my Hub?
If you ever forget your password to the Flic Hub then the only way you can access it again is to push the restore button on the Hub for 1-2 seconds. We hope you don't forget the password as doing a user data restore will wipe all your paired Flic’s and their existing configurations. You will need to therefore reconfigure all these after a restore.

In case something goes terribly wrong and the Hub is not working properly, you can factory reset the Hub back to default settings. This is achieved by pressing the restore button for 20-25 seconds.
The difference between this and the "user data restore" is that factory reset will also reset the firmware to version 1.0, so if you were using features added in new updates, you will need to update your Hub in order to use these. The Hub will automatically update itself if it has a Internet connection, but it might take up to 24 hours. If you don’t want to wait, you can connect to the Hub using the Flic app and manually trigger the update, or push the pin hole button between 2-5 seconds to initiate a firmware update. The LED will begin to blink slowly to indicate that it is currently downloading and installing a new firmware version. "

@marook Which kind of Sonos device do you have? The ones we test with at the office are Sonos Play: 1.

yes, i have used the Play sound file or play basic sounds on the hub. The updates of the play sound action appear with the new and latest updates. Sometimes while using it creates an issue like iTunes error 5105 which occurs. Sometimes this issue occurs due to the updates issue.

I'd forgotten about this post. I received my Flic Hub quite a while ago and was unable to use it for my whole-house solution of replacing light switches with Flic buttons. For me, it was a complete waste of money, and I'm upset it didn't fit my needs.

Have there been any updates to the Flic Hub software to allow scaling to the number of Flic buttons and all possible configurations? I actually do use every press state for each button and more.

Is it possible the range has been improved through a firmware update? My biggest problem from my very first use of the Flic Hub was its extremely limited range compared to various versions of my Raspberry Pis. I'm not sure how 64 devices would be even feasible considering just 1 device would quickly go out of range. It's not that I mean to carry my buttons around the house, just that I'd have to buy about 10 Flic Hubs to cover the area of 4 Raspberry Pis from my initial range testing.

Hi. If you see the LED blink on the hub when you press a button - that means the hub processes the button click. Philips Hue run on the LAN so it doesn't connect any backend servers or so. One reason it might stop to work is if the Hue bridge changes IP addresses (which is up to your router). You could try give it a static IP address.

Regarding this forum, it is generally meant to be a community forum and not a support forum. If you need support, please contact support (at) shortcutlabs.com where we have dedicated people to answer your requests.

Hi @nadia,

Thanks for providing this update. Any chance you could share some of the specifics around this? Is it around the way that HomeKit models a button for example and the state around this?

For me, the FlicHub would also make a great relay for HomeKit devices that use Bluetooth - I have some sensors that communicate like this and they only sync while my phone is close.

In general is there anywhere to see a roadmap of what you folks are working on?

Finally just to say that I love using the Flic buttons with the new Hub, it has expanded their use enormously 🙂

Thanks,
Sam