I would check to see how old they are. The first gen models cannot update the firmware and that might be why there's a price difference.

Reference: https://community.flic.io/topic/16/the-first-batch-a-lesson-learnt-about-hardware-and-early-assumptions

https://www.appconfig.org/ios/

Sorry, should have said that I reply to this topic:
https://community.flic.io/topic/14934/lost-flic-configuration-today

Tried it several times now and I can reproduce it with two different buttons (no "flic singles") on the new iPad Pro 10,5", on an iPhoneSE and on an iPhone6 all running iOS 10.3.2. Dunno if it helps but the buttons were bought from Amazon and are black and green. In my flic account settings stands "2.2.9".

Also the app always forgets my email (and password) what really sucks:-(

Any help appreciated,
Bingo

@jocke

Flic flic flic, please communicate with your users on your own forum. I see a lot of questions, but no answers. It would really be appreciated.

Best regards,
Joacim

Please contact support@shortcutlabs.com for support issues. In this case, does the Flic light up with red light when you press it or insert the battery?

For each Task you can press the settings icon in the top bar and disable "Use notification shortcut".

Hi. This has been resolved in the latest app update.