Having a bad experience with my brand new Hub Mini and Duo
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I've tried contacting support several ways, done as thorough online research as I can, and I cannot get my brand new Hub Mini/Flic Duo to work. I can set up the big button on the Duo but when I click on the small button it informs me that my hub needs a firmware update to unlock all features of the Duo. Proceeding leads to a brief "Downloading" page before it tells me my firmware is already up to date (4.4.3). After this, attempting to set the small button just restarts this and it loops.
I have tried kicking off the firmware update manually through settings and via the reset button on the Hub.
I have factory reset the hub and cleared the cache on my mobile app.
I have searched as thoroughly as I can for more information on this issue and have gotten nothing. The reddit for Flic is completely locked down with no new posts made in a year. The support email address recommended by a notification in this very forum has responded to tell me that I should use flic.io/support, but I have had no response there. This is looking more like a scam with every passing day.
I waited a full month for this to ship without complaining. Please help me.
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@apinkpanther Hi!
Sorry about this, the latest batch of Hub minis were not registered to get the latest firmware due to a mistake in the production process.
We have now corrected this issue, please perform a firmware check now and the new firmware with Duo support should get installed!
(It was not related to the website hack mentioned by @Tutrix, they are on completely separate systems)
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@apinkpanther
https://flic.io/ has been hacked. That might be why your update isn't working. Check out my note.
https://community.flic.io/topic/18631/your-site-is-hacked -
@apinkpanther said in Having a bad experience with my brand new Hub Mini and Duo:
Where is the latest firmware for the hub mini actually listed?
During my test an hour ago, my Hub Mini was updated to the current version, 4.6.0.
I am not aware of a list of firmware versions sorted by date. -
@Tutrix Internet test is successful. Where is the latest firmware for the hub mini actually listed?
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@apinkpanther
Hmm... I'm using the Hub LR. I just connected and activated the Hub Mini as a test. The update went through without any problems for me. Does it also say “Success” under “TEST INTERNET ACCESS” for you?
Maybe your router is blocking access. -
@Tutrix I have done this several times, as indicated in my post. It's not downloading the firmware. It's just looping around.
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@apinkpanther
The latest firmware version for the Hub Mini is 4.6.0.
Your Hub must be connected to the Internet (Wi-Fi).
Then, in the app, go to the Hub's settings (the three dots) and tap “CHECK FOR NEW FIRMWARE.”
The latest firmware should now be installed on the Hub.
