I have to say, I’m having a little difficulty squaring “this isn’t compatible” with the way this device was sold. The Twist was marketed as being “wildly configurable” and has multiple instances of “change volume” all over the Kickstarter page. The FAQ also mentions that “all Flic products are compatible with each other” and that the Flic Hub LR (a product I had to spend extra to purchase as an add-on following the update you guys sent on 2/20/23) would allow control of “your legacy infrared devices.” If I’d known this wasn’t going to be the case, I would have canceled my pledge, gotten my money back, and started looking for another solution.
@Frogz Brilliant! I would never have found that as I thought that only worked for the iBooks app itself.
Is there any way to stop the sound every time it turns the page (I have a visual impairment so use very large print, meaning I turn the page every few seconds, which means the sound can get quite annoying…)
@Emil that is great news! Glad to hear it.
BTW, I received my order yesterday and I must say I'm impressed by the build quality. You guys really did a great job. Can't wait to have it all properly setup.
@Emil I am sympathetic to the difficulties of effectively communicating product complexities. These implementation details you provided are interesting to me personally, but they are not particularly helpful to an average customer. It really feels like y'all have not carefully considered the types of questions a customer new to any of your products might ask. e.g. "I have/am interested in this product; does it have this capability?" or "I already have a Flic Button, can I do the same things with a Flic Twist?" Customers expect a certain level of consistency between different products from the same company. When you fail to deliver that consistency—and you do not effectively document the differences—it leads to frustrated customers.
The product matrix on the Twist product page comparing the Flic Button and the Flic Twist seems like a good place for some of this information. You already have a "Compatibilty" row in that matrix where you could explicitly list "Flic For Mac app" in the Flic Button column, and omit it from the Flic Twist column.
In the Flic For Mac app itself, on the "Add Flic" page next to the Flic Button illustration you could show a picture of the Flic Twist encircled by the crossed out sign.
Meanwhile, the Flic For Mac app page does not explicitly mention that it cannot configure a Flic Hub. That seems like a good place to mention that, especially when it is perfectly reasonable for a customer to assume that it can. Maybe add a feature matrix somewhere comparing the respective capabilities of the Android, iOS, and Flic For Mac app?
@amir I strongly disagree that the battery hatch comes off easily by simply pushing the tip of a screwdriver towards the center of the Twist, especially with the typical angle of a small flathead bit. There is a certain finesse to it; I have to "dig" out the hatch after releasing the catch. Maybe if you happen to have exactly the correct size implement, it would be easy. I have seen a lot of battery hatches over the last half century, and regardless of what design constraints you may have had with the Twist, there must be a better way to have done this.
@tnx While the Flic team has explained how this is by design, if you have a specific use that requires a button on the hub give you feedback on your phone, such as a sound, I can suggest a third party app such as Pushover.
It’s somewhat technical, but once everything is setup, you can create a URL that is launched in the background by the Flic hub (Internet Request) which then generates a popup on your iPhone. The sound, priority, message, and icon for this popup can be customized for each button if desired.
And, if a friend or family member will install the Pushover app on their phone, you can use your buttons to send notifications to them too.
Pushover is a small $5 one-time fee per device with a 30-day free trial. It’s been immensely valuable for me.
@hugo-pc hi, I got a few twists and setup was quick and easy for controlling Sonos. But then when I upgraded the Sonos firmware, the twist and all of the flic buttons stopped working. All of these flics are connected to Hub LRs.
The issue is now fixed, flic pushed a new firmware to the Hub LR. It is now on version 4.2.13.
The Twist only supports being connected to the hub. We have currently no plans adding direct Twist support in our phone apps. The reason is that we need a "stable" connectivity link between the Twist and the accessories so that we can provide a good low latency customer experience and correct LED behaviour. iOS for example has very strict capabilities when the app is in the background.
Please reach out to https://flic.io/support and tell us your target phone number and a timestamp (with timezone) you tried sending, so we can see in our logs if there was any issue sending the message.