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    "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

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    • Chris75670
      Chris75670 last edited by

      Having same issue! Can someone please assist?
      Hub: HBACE21-24568

      1 Reply Last reply Reply Quote 0
      • ps
        ps last edited by

        I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

        Thanks

        1 Reply Last reply Reply Quote 0
        • dev 0
          dev 0 @Emil last edited by

          Hi @Emil ,
          Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

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          • dev 0
            dev 0 @Emil last edited by

            @Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

            15413

            Hello,

            Yes, you're right, it was "HBABC51-15413".

            I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

            1 Reply Last reply Reply Quote 1
            • Emil
              Emil FlicTeam @dev 0 last edited by

              @dev-0 Are you sure you have the exact same issue as in the original question?

              The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

              dev 0 2 Replies Last reply Reply Quote 0
              • dev 0
                dev 0 @dev 0 last edited by

                Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
                HBABC51-15603
                HBABC51-15333
                HBABC51-15555
                HBABC50-15208
                HBABC50-15413
                HBABC51-15350

                Thank you!

                1 Reply Last reply Reply Quote 0
                • dev 0
                  dev 0 last edited by

                  I am also having this issue with hubs:
                  HBABC51-15456
                  HBABC51-15566
                  HBABC51-15462

                  Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

                  dev 0 Emil 2 Replies Last reply Reply Quote 0
                  • flic s
                    flic s @Emil last edited by

                    @Emil yes they do, thanks a lot Emil.

                    1 Reply Last reply Reply Quote 0
                    • Emil
                      Emil FlicTeam @flic s last edited by

                      @flic-s Should work now.

                      flic s 1 Reply Last reply Reply Quote 0
                      • flic s
                        flic s last edited by

                        Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
                        Serial HBACE04-21587

                        Emil 1 Reply Last reply Reply Quote 0
                        • Emil
                          Emil FlicTeam @bertrandom last edited by

                          @bertrandom done

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                          • bertrandom
                            bertrandom @bertrandom last edited by

                            @Emil Are you able to reset mine on your backend?

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                            • bertrandom
                              bertrandom last edited by

                              Hi, I'm having the same issue. My serial # is HBABD04-16180.

                              bertrandom Emil 2 Replies Last reply Reply Quote 0
                              • alan.oxtoby
                                alan.oxtoby @Emil last edited by

                                @Emil mine is working great now! However I can’t get my IR blaster to do anything

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                                • Emil
                                  Emil FlicTeam @techyowl last edited by

                                  @techyowl Now it should work!

                                  alan.oxtoby walterianneo 2 Replies Last reply Reply Quote 0
                                  • techyowl
                                    techyowl @Emil last edited by

                                    @Emil HBABC49-15173 is what is on the back of my Hub LR next to Serial Number. Also the LED likes to stay solid Yellow sometimes which is interesting. Issue is still there today.

                                    Emil 1 Reply Last reply Reply Quote 0
                                    • Emil
                                      Emil FlicTeam @justmad37 last edited by

                                      What serial numbers do you have on your hubs?

                                      techyowl 1 Reply Last reply Reply Quote 0
                                      • justmad37
                                        justmad37 last edited by

                                        I am also experiencing the same problem

                                        Emil 1 Reply Last reply Reply Quote 0
                                        • alan.oxtoby
                                          alan.oxtoby last edited by

                                          Hey

                                          I got my flic today and running in to this exact same issue, is there a fix yet?

                                          1 Reply Last reply Reply Quote 0
                                          • techyowl
                                            techyowl @Emil last edited by

                                            @Emil I am running into this exact same issue with my new Flic Hub LR and resettings/troubleshooting has lead nowhere any possibility you can fix it for my hub as well? Thank you. I really just want to get my IFTTT connection reestablished.

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