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    "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

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    • Emil
      Emil FlicTeam @fjolnir last edited by

      @fjolnir Please try again now.

      1 Reply Last reply Reply Quote 0
      • fjolnir
        fjolnir last edited by

        I get the same error message on my hub that just arrived today. App is at the latest version, I've tried resetting the hub, and creating a new account. Nothing seems to fix it. I'm also not able to add it to homekit("since it is not registered on in our system").

        Any ideas about how to fix this?
        My hub serial is HBACG45-41937

        Emil 1 Reply Last reply Reply Quote 0
        • oskar
          oskar FlicTeam @jonasnordstrom last edited by

          @jonasnordstrom Hi! This is fixed in the new beta version 5.5.3!

          1 Reply Last reply Reply Quote 0
          • Emil
            Emil FlicTeam @jonasnordstrom last edited by

            @jonasnordstrom our beta hubs are not available for cloud functionality yet. We will release this functionality later in August.

            1 Reply Last reply Reply Quote 0
            • jonasnordstrom
              jonasnordstrom last edited by

              I Have the same problem.

              HUB HBMAG09-00229 iOS.

              Emil oskar 2 Replies Last reply Reply Quote 0
              • Emil
                Emil FlicTeam @walterianneo last edited by

                @walterianneo I made an update to our server. Please try again now.

                1 Reply Last reply Reply Quote 0
                • walterianneo
                  walterianneo @Emil last edited by

                  @Emil I’m getting the error where it says…

                  Could not register your user
                  with the Hub. Some actions
                  like IFTTT, Zapier and Flow
                  might not work as…

                  HBACFO1-34197

                  I’m on an iPhone

                  Emil 1 Reply Last reply Reply Quote 0
                  • Chris75670
                    Chris75670 last edited by

                    Having same issue! Can someone please assist?
                    Hub: HBACE21-24568

                    1 Reply Last reply Reply Quote 0
                    • ps
                      ps last edited by

                      I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

                      Thanks

                      1 Reply Last reply Reply Quote 0
                      • dev 0
                        dev 0 @Emil last edited by

                        Hi @Emil ,
                        Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

                        1 Reply Last reply Reply Quote 0
                        • dev 0
                          dev 0 @Emil last edited by

                          @Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

                          15413

                          Hello,

                          Yes, you're right, it was "HBABC51-15413".

                          I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

                          1 Reply Last reply Reply Quote 1
                          • Emil
                            Emil FlicTeam @dev 0 last edited by

                            @dev-0 Are you sure you have the exact same issue as in the original question?

                            The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

                            dev 0 2 Replies Last reply Reply Quote 0
                            • dev 0
                              dev 0 @dev 0 last edited by

                              Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
                              HBABC51-15603
                              HBABC51-15333
                              HBABC51-15555
                              HBABC50-15208
                              HBABC50-15413
                              HBABC51-15350

                              Thank you!

                              1 Reply Last reply Reply Quote 0
                              • dev 0
                                dev 0 last edited by

                                I am also having this issue with hubs:
                                HBABC51-15456
                                HBABC51-15566
                                HBABC51-15462

                                Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

                                dev 0 Emil 2 Replies Last reply Reply Quote 0
                                • flic s
                                  flic s @Emil last edited by

                                  @Emil yes they do, thanks a lot Emil.

                                  1 Reply Last reply Reply Quote 0
                                  • Emil
                                    Emil FlicTeam @flic s last edited by

                                    @flic-s Should work now.

                                    flic s 1 Reply Last reply Reply Quote 0
                                    • flic s
                                      flic s last edited by

                                      Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
                                      Serial HBACE04-21587

                                      Emil 1 Reply Last reply Reply Quote 0
                                      • Emil
                                        Emil FlicTeam @bertrandom last edited by

                                        @bertrandom done

                                        1 Reply Last reply Reply Quote 0
                                        • bertrandom
                                          bertrandom @bertrandom last edited by

                                          @Emil Are you able to reset mine on your backend?

                                          1 Reply Last reply Reply Quote 0
                                          • bertrandom
                                            bertrandom last edited by

                                            Hi, I'm having the same issue. My serial # is HBABD04-16180.

                                            bertrandom Emil 2 Replies Last reply Reply Quote 0
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