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    "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

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    • Emil
      Emil FlicTeam @walterianneo last edited by

      @walterianneo I made an update to our server. Please try again now.

      1 Reply Last reply Reply Quote 0
      • walterianneo
        walterianneo @Emil last edited by

        @Emil I’m getting the error where it says…

        Could not register your user
        with the Hub. Some actions
        like IFTTT, Zapier and Flow
        might not work as…

        HBACFO1-34197

        I’m on an iPhone

        Emil 1 Reply Last reply Reply Quote 0
        • Chris75670
          Chris75670 last edited by

          Having same issue! Can someone please assist?
          Hub: HBACE21-24568

          1 Reply Last reply Reply Quote 0
          • ps
            ps last edited by

            I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

            Thanks

            1 Reply Last reply Reply Quote 0
            • dev 0
              dev 0 @Emil last edited by

              Hi @Emil ,
              Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

              1 Reply Last reply Reply Quote 0
              • dev 0
                dev 0 @Emil last edited by

                @Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

                15413

                Hello,

                Yes, you're right, it was "HBABC51-15413".

                I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

                1 Reply Last reply Reply Quote 1
                • Emil
                  Emil FlicTeam @dev 0 last edited by

                  @dev-0 Are you sure you have the exact same issue as in the original question?

                  The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

                  dev 0 2 Replies Last reply Reply Quote 0
                  • dev 0
                    dev 0 @dev 0 last edited by

                    Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
                    HBABC51-15603
                    HBABC51-15333
                    HBABC51-15555
                    HBABC50-15208
                    HBABC50-15413
                    HBABC51-15350

                    Thank you!

                    1 Reply Last reply Reply Quote 0
                    • dev 0
                      dev 0 last edited by

                      I am also having this issue with hubs:
                      HBABC51-15456
                      HBABC51-15566
                      HBABC51-15462

                      Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

                      dev 0 Emil 2 Replies Last reply Reply Quote 0
                      • flic s
                        flic s @Emil last edited by

                        @Emil yes they do, thanks a lot Emil.

                        1 Reply Last reply Reply Quote 0
                        • Emil
                          Emil FlicTeam @flic s last edited by

                          @flic-s Should work now.

                          flic s 1 Reply Last reply Reply Quote 0
                          • flic s
                            flic s last edited by

                            Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
                            Serial HBACE04-21587

                            Emil 1 Reply Last reply Reply Quote 0
                            • Emil
                              Emil FlicTeam @bertrandom last edited by

                              @bertrandom done

                              1 Reply Last reply Reply Quote 0
                              • bertrandom
                                bertrandom @bertrandom last edited by

                                @Emil Are you able to reset mine on your backend?

                                1 Reply Last reply Reply Quote 0
                                • bertrandom
                                  bertrandom last edited by

                                  Hi, I'm having the same issue. My serial # is HBABD04-16180.

                                  bertrandom Emil 2 Replies Last reply Reply Quote 0
                                  • alan.oxtoby
                                    alan.oxtoby @Emil last edited by

                                    @Emil mine is working great now! However I can’t get my IR blaster to do anything

                                    1 Reply Last reply Reply Quote 0
                                    • Emil
                                      Emil FlicTeam @techyowl last edited by

                                      @techyowl Now it should work!

                                      alan.oxtoby walterianneo 2 Replies Last reply Reply Quote 0
                                      • techyowl
                                        techyowl @Emil last edited by

                                        @Emil HBABC49-15173 is what is on the back of my Hub LR next to Serial Number. Also the LED likes to stay solid Yellow sometimes which is interesting. Issue is still there today.

                                        Emil 1 Reply Last reply Reply Quote 0
                                        • Emil
                                          Emil FlicTeam @justmad37 last edited by

                                          What serial numbers do you have on your hubs?

                                          techyowl 1 Reply Last reply Reply Quote 0
                                          • justmad37
                                            justmad37 last edited by

                                            I am also experiencing the same problem

                                            Emil 1 Reply Last reply Reply Quote 0
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