Flic Home

    Community
    • Login
    • Search
    • Popular
    • Users

    "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

    Flic Hub
    hub add user troubleshoot
    14
    30
    6619
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • oskar
      oskar FlicTeam @jonasnordstrom last edited by

      @jonasnordstrom Hi! This is fixed in the new beta version 5.5.3!

      1 Reply Last reply Reply Quote 0
      • Emil
        Emil FlicTeam @jonasnordstrom last edited by

        @jonasnordstrom our beta hubs are not available for cloud functionality yet. We will release this functionality later in August.

        1 Reply Last reply Reply Quote 0
        • jonasnordstrom
          jonasnordstrom last edited by

          I Have the same problem.

          HUB HBMAG09-00229 iOS.

          Emil oskar 2 Replies Last reply Reply Quote 0
          • Emil
            Emil FlicTeam @walterianneo last edited by

            @walterianneo I made an update to our server. Please try again now.

            1 Reply Last reply Reply Quote 0
            • walterianneo
              walterianneo @Emil last edited by

              @Emil I’m getting the error where it says…

              Could not register your user
              with the Hub. Some actions
              like IFTTT, Zapier and Flow
              might not work as…

              HBACFO1-34197

              I’m on an iPhone

              Emil 1 Reply Last reply Reply Quote 0
              • Chris75670
                Chris75670 last edited by

                Having same issue! Can someone please assist?
                Hub: HBACE21-24568

                1 Reply Last reply Reply Quote 0
                • ps
                  ps last edited by

                  I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

                  Thanks

                  1 Reply Last reply Reply Quote 0
                  • dev 0
                    dev 0 @Emil last edited by

                    Hi @Emil ,
                    Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

                    1 Reply Last reply Reply Quote 0
                    • dev 0
                      dev 0 @Emil last edited by

                      @Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

                      15413

                      Hello,

                      Yes, you're right, it was "HBABC51-15413".

                      I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

                      1 Reply Last reply Reply Quote 1
                      • Emil
                        Emil FlicTeam @dev 0 last edited by

                        @dev-0 Are you sure you have the exact same issue as in the original question?

                        The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

                        dev 0 2 Replies Last reply Reply Quote 0
                        • dev 0
                          dev 0 @dev 0 last edited by

                          Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
                          HBABC51-15603
                          HBABC51-15333
                          HBABC51-15555
                          HBABC50-15208
                          HBABC50-15413
                          HBABC51-15350

                          Thank you!

                          1 Reply Last reply Reply Quote 0
                          • dev 0
                            dev 0 last edited by

                            I am also having this issue with hubs:
                            HBABC51-15456
                            HBABC51-15566
                            HBABC51-15462

                            Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

                            dev 0 Emil 2 Replies Last reply Reply Quote 0
                            • flic s
                              flic s @Emil last edited by

                              @Emil yes they do, thanks a lot Emil.

                              1 Reply Last reply Reply Quote 0
                              • Emil
                                Emil FlicTeam @flic s last edited by

                                @flic-s Should work now.

                                flic s 1 Reply Last reply Reply Quote 0
                                • flic s
                                  flic s last edited by

                                  Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
                                  Serial HBACE04-21587

                                  Emil 1 Reply Last reply Reply Quote 0
                                  • Emil
                                    Emil FlicTeam @bertrandom last edited by

                                    @bertrandom done

                                    1 Reply Last reply Reply Quote 0
                                    • bertrandom
                                      bertrandom @bertrandom last edited by

                                      @Emil Are you able to reset mine on your backend?

                                      1 Reply Last reply Reply Quote 0
                                      • bertrandom
                                        bertrandom last edited by

                                        Hi, I'm having the same issue. My serial # is HBABD04-16180.

                                        bertrandom Emil 2 Replies Last reply Reply Quote 0
                                        • alan.oxtoby
                                          alan.oxtoby @Emil last edited by

                                          @Emil mine is working great now! However I can’t get my IR blaster to do anything

                                          1 Reply Last reply Reply Quote 0
                                          • Emil
                                            Emil FlicTeam @techyowl last edited by

                                            @techyowl Now it should work!

                                            alan.oxtoby walterianneo 2 Replies Last reply Reply Quote 0
                                            • First post
                                              Last post