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    "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

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    • dev 0
      dev 0 last edited by

      I am also having this issue with hubs:
      HBABC51-15456
      HBABC51-15566
      HBABC51-15462

      Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

      dev 0 Emil 2 Replies Last reply Reply Quote 0
      • flic s
        flic s @Emil last edited by

        @Emil yes they do, thanks a lot Emil.

        1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @flic s last edited by

          @flic-s Should work now.

          flic s 1 Reply Last reply Reply Quote 0
          • flic s
            flic s last edited by

            Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
            Serial HBACE04-21587

            Emil 1 Reply Last reply Reply Quote 0
            • Emil
              Emil FlicTeam @bertrandom last edited by

              @bertrandom done

              1 Reply Last reply Reply Quote 0
              • bertrandom
                bertrandom @bertrandom last edited by

                @Emil Are you able to reset mine on your backend?

                1 Reply Last reply Reply Quote 0
                • bertrandom
                  bertrandom last edited by

                  Hi, I'm having the same issue. My serial # is HBABD04-16180.

                  bertrandom Emil 2 Replies Last reply Reply Quote 0
                  • alan.oxtoby
                    alan.oxtoby @Emil last edited by

                    @Emil mine is working great now! However I can’t get my IR blaster to do anything

                    1 Reply Last reply Reply Quote 0
                    • Emil
                      Emil FlicTeam @techyowl last edited by

                      @techyowl Now it should work!

                      alan.oxtoby walterianneo 2 Replies Last reply Reply Quote 0
                      • techyowl
                        techyowl @Emil last edited by

                        @Emil HBABC49-15173 is what is on the back of my Hub LR next to Serial Number. Also the LED likes to stay solid Yellow sometimes which is interesting. Issue is still there today.

                        Emil 1 Reply Last reply Reply Quote 0
                        • Emil
                          Emil FlicTeam @justmad37 last edited by

                          What serial numbers do you have on your hubs?

                          techyowl 1 Reply Last reply Reply Quote 0
                          • justmad37
                            justmad37 last edited by

                            I am also experiencing the same problem

                            Emil 1 Reply Last reply Reply Quote 0
                            • alan.oxtoby
                              alan.oxtoby last edited by

                              Hey

                              I got my flic today and running in to this exact same issue, is there a fix yet?

                              1 Reply Last reply Reply Quote 0
                              • techyowl
                                techyowl @Emil last edited by

                                @Emil I am running into this exact same issue with my new Flic Hub LR and resettings/troubleshooting has lead nowhere any possibility you can fix it for my hub as well? Thank you. I really just want to get my IFTTT connection reestablished.

                                1 Reply Last reply Reply Quote 0
                                • stockers
                                  stockers last edited by

                                  Hi
                                  Thanks for the reply.
                                  That seems to have solved the problem - the alert and connection issue seem to have gone away.

                                  Now the only problems are:

                                  1. Incredibly slow to connect to the hub from phone app - if it does at all. Often connection simply fails.
                                  2. Regularly hanging of the app when connecting to the hub.
                                  3. Very very very slow to load the Provider page when adding actions.
                                  4. Very long lag between button clicks and the action happening
                                  5. Buttons not correctly responding to number of clicks - e.g. two clicks triggers the single click action.

                                  At the moment, my feeling is that this all works better with just my phone. The hub has not added anything, and just made things worse.

                                  Other than that, everything is great!

                                  1 Reply Last reply Reply Quote 0
                                  • Emil
                                    Emil FlicTeam last edited by

                                    We made a last-minute backend configuration. Could you please try again now?

                                    techyowl 1 Reply Last reply Reply Quote 0
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