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    "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

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    • stockers
      stockers last edited by stockers

      Hi there.
      I received the new Flic Hub this morning.
      I can sort of get it working, but I am having a very frustrating issue and cannot find any instructions for resolving.

      After connecting to the hub, I receive a iOS Alert within the flic app saying:

      "Could not add user to Hub
      Could not register your user with the Hub.
      Some actions like IFTTT, Zapier and Flow might not work as expected.
      Please make sure your phone has Internet connection and connect to the Hub again to solve this issue."

      Well, my phone does have internet connection. And bluetooth is on.
      And the hub has both ethernet and WiFi connection.

      But nothing changes and I get this alert every single time I open the app.

      Any advice on how I can solve this and be fully connected?

      (I have tried a full reset of the hub, but this didn't change anything).

      Thanks for your help.

      1 Reply Last reply Reply Quote 0
      • oskar
        oskar FlicTeam @jonasnordstrom last edited by

        @jonasnordstrom Hi! This is fixed in the new beta version 5.5.3!

        1 Reply Last reply Reply Quote 0
        • Emil
          Emil FlicTeam @jonasnordstrom last edited by

          @jonasnordstrom our beta hubs are not available for cloud functionality yet. We will release this functionality later in August.

          1 Reply Last reply Reply Quote 0
          • jonasnordstrom
            jonasnordstrom last edited by

            I Have the same problem.

            HUB HBMAG09-00229 iOS.

            Emil oskar 2 Replies Last reply Reply Quote 0
            • Emil
              Emil FlicTeam @walterianneo last edited by

              @walterianneo I made an update to our server. Please try again now.

              1 Reply Last reply Reply Quote 0
              • walterianneo
                walterianneo @Emil last edited by

                @Emil I’m getting the error where it says…

                Could not register your user
                with the Hub. Some actions
                like IFTTT, Zapier and Flow
                might not work as…

                HBACFO1-34197

                I’m on an iPhone

                Emil 1 Reply Last reply Reply Quote 0
                • Chris75670
                  Chris75670 last edited by

                  Having same issue! Can someone please assist?
                  Hub: HBACE21-24568

                  1 Reply Last reply Reply Quote 0
                  • ps
                    ps last edited by

                    I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

                    Thanks

                    1 Reply Last reply Reply Quote 0
                    • dev 0
                      dev 0 @Emil last edited by

                      Hi @Emil ,
                      Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

                      1 Reply Last reply Reply Quote 0
                      • dev 0
                        dev 0 @Emil last edited by

                        @Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

                        15413

                        Hello,

                        Yes, you're right, it was "HBABC51-15413".

                        I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

                        1 Reply Last reply Reply Quote 1
                        • Emil
                          Emil FlicTeam @dev 0 last edited by

                          @dev-0 Are you sure you have the exact same issue as in the original question?

                          The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

                          dev 0 2 Replies Last reply Reply Quote 0
                          • dev 0
                            dev 0 @dev 0 last edited by

                            Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
                            HBABC51-15603
                            HBABC51-15333
                            HBABC51-15555
                            HBABC50-15208
                            HBABC50-15413
                            HBABC51-15350

                            Thank you!

                            1 Reply Last reply Reply Quote 0
                            • dev 0
                              dev 0 last edited by

                              I am also having this issue with hubs:
                              HBABC51-15456
                              HBABC51-15566
                              HBABC51-15462

                              Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

                              dev 0 Emil 2 Replies Last reply Reply Quote 0
                              • flic s
                                flic s @Emil last edited by

                                @Emil yes they do, thanks a lot Emil.

                                1 Reply Last reply Reply Quote 0
                                • Emil
                                  Emil FlicTeam @flic s last edited by

                                  @flic-s Should work now.

                                  flic s 1 Reply Last reply Reply Quote 0
                                  • flic s
                                    flic s last edited by

                                    Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
                                    Serial HBACE04-21587

                                    Emil 1 Reply Last reply Reply Quote 0
                                    • Emil
                                      Emil FlicTeam @bertrandom last edited by

                                      @bertrandom done

                                      1 Reply Last reply Reply Quote 0
                                      • bertrandom
                                        bertrandom @bertrandom last edited by

                                        @Emil Are you able to reset mine on your backend?

                                        1 Reply Last reply Reply Quote 0
                                        • bertrandom
                                          bertrandom last edited by

                                          Hi, I'm having the same issue. My serial # is HBABD04-16180.

                                          bertrandom Emil 2 Replies Last reply Reply Quote 0
                                          • alan.oxtoby
                                            alan.oxtoby @Emil last edited by

                                            @Emil mine is working great now! However I can’t get my IR blaster to do anything

                                            1 Reply Last reply Reply Quote 0
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