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    "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.

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    • stockers
      stockers last edited by stockers

      Hi there.
      I received the new Flic Hub this morning.
      I can sort of get it working, but I am having a very frustrating issue and cannot find any instructions for resolving.

      After connecting to the hub, I receive a iOS Alert within the flic app saying:

      "Could not add user to Hub
      Could not register your user with the Hub.
      Some actions like IFTTT, Zapier and Flow might not work as expected.
      Please make sure your phone has Internet connection and connect to the Hub again to solve this issue."

      Well, my phone does have internet connection. And bluetooth is on.
      And the hub has both ethernet and WiFi connection.

      But nothing changes and I get this alert every single time I open the app.

      Any advice on how I can solve this and be fully connected?

      (I have tried a full reset of the hub, but this didn't change anything).

      Thanks for your help.

      1 Reply Last reply Reply Quote 0
      • Emil
        Emil FlicTeam @walterianneo last edited by

        @walterianneo I made an update to our server. Please try again now.

        1 Reply Last reply Reply Quote 0
        • walterianneo
          walterianneo @Emil last edited by

          @Emil I’m getting the error where it says…

          Could not register your user
          with the Hub. Some actions
          like IFTTT, Zapier and Flow
          might not work as…

          HBACFO1-34197

          I’m on an iPhone

          Emil 1 Reply Last reply Reply Quote 0
          • Chris75670
            Chris75670 last edited by

            Having same issue! Can someone please assist?
            Hub: HBACE21-24568

            1 Reply Last reply Reply Quote 0
            • ps
              ps last edited by

              I am having this same error with my new hub and the iOS app. I suspect this why the Alexa integration is not working. Any suggestions for getting past this?

              Thanks

              1 Reply Last reply Reply Quote 0
              • dev 0
                dev 0 @Emil last edited by

                Hi @Emil ,
                Thank you. I confirmed at the site visit and this was not our problem. We just weren't connected to the wifi. Thank you for looking into it!

                1 Reply Last reply Reply Quote 0
                • dev 0
                  dev 0 @Emil last edited by

                  @Emil said in "Could not add user to Hub" - Not working and persistent alert in iOS App. Please help.:

                  15413

                  Hello,

                  Yes, you're right, it was "HBABC51-15413".

                  I'm pretty sure that it's the same problem. It only happens on the iOS Flic app, not the Android one. It happens after we try to log in, we've confirmed that the password is correct. We have someone going in for a site visit today and I can try to confirm the exact wording of the error message.

                  1 Reply Last reply Reply Quote 1
                  • Emil
                    Emil FlicTeam @dev 0 last edited by

                    @dev-0 Are you sure you have the exact same issue as in the original question?

                    The hubs you listed should work, except for HBABC50-15413, which does not exist in our backend. Are you sure you don't mean HBABC51-15413?

                    dev 0 2 Replies Last reply Reply Quote 0
                    • dev 0
                      dev 0 @dev 0 last edited by

                      Actually, just in case this is a problem at any of our other client locations, could you please also do the following Hubs?
                      HBABC51-15603
                      HBABC51-15333
                      HBABC51-15555
                      HBABC50-15208
                      HBABC50-15413
                      HBABC51-15350

                      Thank you!

                      1 Reply Last reply Reply Quote 0
                      • dev 0
                        dev 0 last edited by

                        I am also having this issue with hubs:
                        HBABC51-15456
                        HBABC51-15566
                        HBABC51-15462

                        Could you please do whatever you need to to get it working again? This is at one of our client locations. Thank you.

                        dev 0 Emil 2 Replies Last reply Reply Quote 0
                        • flic s
                          flic s @Emil last edited by

                          @Emil yes they do, thanks a lot Emil.

                          1 Reply Last reply Reply Quote 0
                          • Emil
                            Emil FlicTeam @flic s last edited by

                            @flic-s Should work now.

                            flic s 1 Reply Last reply Reply Quote 0
                            • flic s
                              flic s last edited by

                              Hi, got my my new hub today and having the same issue, can someone in the flicteam help?
                              Serial HBACE04-21587

                              Emil 1 Reply Last reply Reply Quote 0
                              • Emil
                                Emil FlicTeam @bertrandom last edited by

                                @bertrandom done

                                1 Reply Last reply Reply Quote 0
                                • bertrandom
                                  bertrandom @bertrandom last edited by

                                  @Emil Are you able to reset mine on your backend?

                                  1 Reply Last reply Reply Quote 0
                                  • bertrandom
                                    bertrandom last edited by

                                    Hi, I'm having the same issue. My serial # is HBABD04-16180.

                                    bertrandom Emil 2 Replies Last reply Reply Quote 0
                                    • alan.oxtoby
                                      alan.oxtoby @Emil last edited by

                                      @Emil mine is working great now! However I can’t get my IR blaster to do anything

                                      1 Reply Last reply Reply Quote 0
                                      • Emil
                                        Emil FlicTeam @techyowl last edited by

                                        @techyowl Now it should work!

                                        alan.oxtoby walterianneo 2 Replies Last reply Reply Quote 0
                                        • techyowl
                                          techyowl @Emil last edited by

                                          @Emil HBABC49-15173 is what is on the back of my Hub LR next to Serial Number. Also the LED likes to stay solid Yellow sometimes which is interesting. Issue is still there today.

                                          Emil 1 Reply Last reply Reply Quote 0
                                          • Emil
                                            Emil FlicTeam @justmad37 last edited by

                                            What serial numbers do you have on your hubs?

                                            techyowl 1 Reply Last reply Reply Quote 0
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